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Supervisor - Flannels - York

Employer
Flannels
Location
York, North Yorkshire
Salary
Competitive
Closing date
8 Jul 2022
Supervisor - Flannels - York

Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.


    Job Description

    The Opportunity

    As a Fraser's Group Supervisor, you will be part of one of the UKs fastest growing retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Store Manager, you will have supervisory responsibility within your store, ensuring that your role supports the rest of the store management team with the day to day management, organisation and delegation of work.

    The Ambition

    Key Result Areas and Competencies:

    1. Operations:

    Support with daily workload and delegation to team

    Supervise work, check completion and deliver to expectation set by line manager

    Use business communication tools for completion of tasks and ensure your team understand all key functions

    Understand all process and procedures and set the example for others

    Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles

    Support with maintaining store environment and housekeeping standards

    2. Controls:

    Understand how to resolve payroll issues and exceptions

    Understand daily controls and how to set up the store

    Compliance with all back of house procedures and staff searches

    Understand company policy and rules regarding security measures and demonstrate compliance and controls

    Compliance with all till and cashing up controls

    3. Sales

    Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements

    Understand product features and benefits, ensuring knowledge is kept up to date in line with new products

    Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners

    Understand KPI targets and expectations to achieve results

    Demonstrate commercial awareness and adopt right product, place and time compliance

    4. Development

    Understand the Frasers structure, elevation strategy and initiatives

    Engage with and feedback issues to contribute to the wider business

    Support with identifying development needs within the team

    Understand own development needs and be driven to improve

    Support senior management to coach the team

    Understand and support performance management processes

    5. Leadership and Management

    Understand your individual role and responsibilities and how they impact the team

    Demonstrate day to day best practice standard and compliance

    Support the team and act as a role model

    Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store

    Support senior management to coach the team

    Key Behaviours:

    An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled.

    To be able to make the most of it you need to live and breathe our principles - you will:

    Own it and back yourself

    Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge

    Brings an appetite for a challenge even if it means making and learning from mistakes

    Think without limits and take the team with you

    Is willing to look for new and different ways of working, trusting their instincts when they think there is a better way

    Encourages and supports others to push themselves and deliver great work

    Don't hesitate and act with purpose

    Acts with purpose and pace, executing every task they do quickly, effectively and efficiently

    Takes new ideas and implements them quickly, avoiding over thinking and indecisiveness

     


    Qualifications

    The Requirements

    Experience of leading a team within a retail environment would be beneficial

    Knowledge of and passion for luxury brands

    Ability to drive sales through excellent service

    Understanding of visual presentation and how to impact sales floor commercially

    Ability to motivate a team with effective communication



    Additional Information

    The Rewards:

    • Basic Salary 26,500 per annum
    • 28 days holiday a year inclusive of bank holidays 
    • 20% Staff Discount across all Frasers group Stores 
    • Excellent bonus scheme paid monthly 
    • Commission 

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