Front Office Associate - United Kingdom

Front Office Associate - United Kingdom

Posting Date Feb 02, 2022
Job Number 22014039
Job Category Rooms & Guest Services Operations
Location Worsley Park Marriott Hotel & Country Club, Worsley Park, Manchester, Greater Manchester, United Kingdom
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

POSITION SUMMARY

Other duties include entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.  Handle incoming and outgoing mail, including date stamping and distributing incoming mail.

Transmit information or documents using a computer, mail, or facsimile machine and operate standard office equipment other than computers.  Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Create and maintain computer and paper-based filing and organisation systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. 

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.  Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.  Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The role of the Front office host is to provide the highest possible standard of check in and out experience to our guests and to serve as an efficient point of contact during their stay.  This involves welcoming and acknowledging all guests according to company standards.  To answer inquiries from guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Upholds all current local Covid-19 guidelines.