Visitor Services Assistant - North London

Visitor Services Assistant - North London

ABOUT ALEXANDRA PARK AND PALACE

Alexandra Palace is the iconic north London venue that offers everything you need for an extraordinary event or great day out with the benefit of some of the best panoramic views of London. Ally Pally, as it is lovingly known, hosts exhibitions, live music, live sport and corporate events throughout the year.

It is an exciting time to join us as we have just completed extensive restoration work to bring the Victorian Theatre back to life. The restoration process has breathed new life into a space that has been hidden for over 80 years. Preserved in a beautiful state of arrested decay and frozen in time, the complex work has created a space that retains the charm and character of the theatre while being fit to host contemporary productions.

ROLE DESCRIPTION

The Visitor Service Assistants are primarily based within the East Court and support front of house operations within the Victorian Theatre and assist with the wider event programme, specifically covering information points during live music, sport, exhibitions, and park events. The Visitor Service Assistants also provide cover for the Ice Rink Reception as and when required.

The ideal candidate will have experience dealing with customers face to face along with strong verbal communication skills. Prior box office or front of house experience is advantageous along with knowledge of Alexandra Park and Palace events and operations.

Alexandra Palace East Court is open to the public daily from 09:00 to 17:00, 7 days a week. Shifts usually start at 08:45 and end at 17:15. Morning, afternoon and day shifts are available.

On event days the Visitor Services team will work across all areas of the building and start and finish times are dependent on the event calendar. This may include some late night working during concerts and theatre productions.

Alexandra Palace Ice Rink is open to the public daily. Start and finish times depend on the needs of the business but early morning (07:00 start), day (09:00 start) and evening (15:00 start) shifts are available.

We currently have casual work available whereby work is offered on an as and when needed basis however there are a number of shifts available weekly in line with our public events programme.

The hourly rate is £10.85

HOW TO APPLY

To apply for the role of Visitor Services Assistant please send your CV and a cover letter outlining how you meet the requirements of the role by clicking 'Apply'

Please state in your application if you are looking for permanent hours or casual work.

Please also complete and return an Equalities Monitoring Form (attached) with your application.

Applications will be shortlisted on receipt.

Please note that due to the volume of applications we are unable to provide feedback to those not shortlisted for interview.

OUR COMMITMENT TO EQUALITY AND DIVERSITY

Alexandra Palace values diversity, our strength comes from combining what we have in common, our shared purpose and values, with what makes each of us different. We believe that people from different backgrounds bring fresh ideas, thinking and approaches and can help us to be more effective.

Alexandra Palace is committed to the fair treatment of all our staff. We are committed to giving equal access to recruitment and selection, promotion and career development, training, pay and benefits. Alexandra Palace is proud to hold the Level 1 Disability Confident Employer Standard, demonstrating our commitment to recruiting and retaining disabled people and people with health conditions for their skills and talent, and providing opportunities to help them achieve their potential.

We will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the HR team