Receptionist- 32 Hours - Merseyside

Receptionist- 32 Hours - Merseyside

Posting Date Jun 22, 2022
Job Number 22104611
Job Category Rooms & Guest Services Operations
Location Liverpool Marriott Hotel City Centre, One Queen Square, Liverpool, MERSEYSIDE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

POSITION SUMMARY 

An exciting opportunity to start your career journey with Marriott Hotels.  We are looking for a driven, diligent and friendly Front Office Associate to join our Front Office team at the four star Liverpool Marriott Hotel. 

Ensure that all guests are treated with a high standard of service in respect of customer contact, accommodation, accounts and enquiries.

• To deal with advance reservations, taking bookings and special requirements, where necessary.

• Operate switchboard and deal with messages and enquiries when required.

• Receive guests on arrival to required standard, and ensure their details are entered into the computer correctly and efficiently.

• Post all transactions on a regular basis, to ensure that all bills are kept up to date.  Ensure that all 

• Charges are posted onto the correct bills.

• Prepare cash for banking, on a daily basis.  Complete receipts for all money received from pay-ins etc.    Operate diligently when handling rates. Ensure that there is an efficient hand over between each shift ensuring that all relevant information is passed on.

• Ensuring that a high level of customer care is maintained at all times, especially when under pressure.

• Performs other related tasks as assigned by management
• Complies with Marriott International Hotels Limited Regional Office policies and procedures
• Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures.

Perks you deserve

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities

• A competitive salary
• Gym usage 
• Meals on duty 

•  Generous global hotel discounts for you, your friends and family
•  Employee Assistance Scheme to help guide you through the challenging times in your life
•  Recommend a Friend
•  Length of Service Recognition.
•  Life Assurance Cover
•  Access to the fantastic Marriott UK Benefits Site where you can take advantage of great discounts including, travel, cycle to work, shopping discounts at over 60 major UK retailers and so much more

Our most successful Front Office Associate is someone who:

• Develop and maintain positive working relationships with others; support team to reach common goals
• Understands the impact of their job in the overall guest experience
• Is a team player
• Takes pride in delivering sophisticated, personalised service
• Is a great communicator

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.