JOB TITLE – Guest Relations Supervisor
DEPARTMENT – Ty Hotel - Magor 
RATE OF PAY - £10.75 per hour including benefits!  
CONTRACT TYPE – Full Time – Permanent  
HOURS OF WORK – 37.5 hours per week 
SHIFT DETAILS – 5 days out of 7 

OVERVIEW 
We are looking for a Guest Services Manager to join our team at our T? Hotel 

WHAT ARE WE LOOKING FOR … 
We are looking for a Guest Services Manager to help maintain and provide excellent guest service at all times.?The ideal candidate will be confident in their approach along with the determination to succeed. You will have experience in a hotel environment. 

WHAT YOU’LL DO … 
As a Guest Service Manager you will be expected to maintain and provide excellent guest service at all times and provide assistance and support to the team. You will maximise sales, to minimise costs and ensure quality standards are met. 
The main responsibilities of a Guest Services Manager are: 
Deputise in the absence of Senior Management 
Carry out Duty Management shifts 
Provide required daily & monthly reports 
Manage and drive quality of hotel and service 
Assist in all reception and food and beverage operations 

WHATS IN IT FOR YOU… 
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts and career development opportunities just to name a few we are sure you won’t be disappointed! 

WHO ARE WE … 
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards. 
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.  
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of T? Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second T? Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven.
In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.

RECRUITMENT INFO 
In the event we receive a high number of applications, we reserve the right to close this campaign early 
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.