Guest Service Assistant - King's Cross, London

Comfort Inn, King’s Cross

As Guest Service Assistant your responsibilities include: overseeing a busy reception area, dealing with service users, enquiries, supporting the kitchen and restaurant areas, and supporting with housekeeping.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

This hotel is a Convenient and affordable hotel in the centre of London. We have a variety of rooms that suit all the guests needs. All our rooms are functional and well equipped with complimentary WIFI. Our diverse and friendly team is always ready to deliver the best customer service experience.

Comfort Inn Kings is situated within a short walk (350 yards) from both the Eurostar and national rail terminals at St Pancras-Kings Cross and St Pancras International stations.

Your role in our family:

As a Guest Service Assistant, key to your role is:

• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• To clearly communicate with other departments to ensure minimal impact on guest service.
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• To operate the hotel reception (24hr) to the agreed hotel standards
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To operate the bar and restaurant to the agreed hotel standards
• Ensuring the set up of the restaurant and bar for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area
• To ensure all rooms are turned around in an efficient manner
• Rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
• Support your line manager in ordering and maintaining linen stock.
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.