Customer Services Advisor - Ashbourne
- Employer
- The National Trust
- Location
- Ashbourne, Derbyshire
- Salary
- 9.60 per hour
- Closing date
- 6 Jul 2022
View more
- Sector
- Travel & Culture, Customer Service Advisor
- Job Type
- Full Time, Part Time
Job Details
Summary
In this visitor facing role, you’ll be part of a large team delivering all aspects of the Children’s Country House experience. You'll be part of the Visitor Experience team, responsible for providing an amazing day out for children and families, and you’ll help support the day-to-day running of the visitor operation.
This role includes regular weekend and school holiday working.
This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.
What it's like to work here
The Children’s Country House at Sudbury is a brand-new visitor offer for children and families, offering a playful heritage day out. Opening in 2022, we’re recruiting a team to help us reimagine, reinvent and reinvigorate our programme, our approach and our relationship with visitors. Over the past few years, Sudbury’s family audience has grown substantially, and children are vitally important to our future. We’ve been working alongside children and their families to design a heritage attraction that works for them and makes them feel engaged and empowered. Every member of our team will be focused on the key goal of engaging children with heritage and making our work as playful, accessible and inclusive as possible. We have the highest standards of conservation and care for our collections and buildings and we carry out this purpose with and for the children who visit us. Our offer is unique, deeply authentic and profoundly impactful as is the team that work here.
What you'll be doing
You’ll be responsible for making the experience playful and inspiring, putting children first in everything you do. Regularly moving around the property to add fun and enthusiasm to all aspects. Giving great customer service, ensuring everyone gets the most from their day out and encouraging children to engage everywhere. You may be welcoming children and their families on visitor services one day, acting as a school teacher in the Victorian school room the next and facilitating play in the saloon the day after. You’ll work alongside staff and volunteers from all departments across the experience.
Please also read the full role profile attached.
Who we're looking for
We'd love to hear from you, if you have:
- A fun and playful nature
- Ability to work well in a team
- Experience in delivering great customer service in a face-to-face role
- Flexibility and attention to detail
- Good interpersonal and communication skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
Company
The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.
Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.
The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
- Mini-site
- The National Trust
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