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Multi-Site General Manager - London

Roar Fitness
City of London & High Street Kensington
Highly Competitive - Dependant on Experience
Closing date
30 Jun 2022
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Job Details

Multi-Site General Manager - London

ROAR, London’s leading transformation experts, are seeking a new General Manager to oversee it’s three London facilities. This key leadership position provides an exciting opportunity for growth and career development for the right candidate who will ideally have a background in management within the fitness industry. If you are from outside the industry you must excel in the areas below and have transferrable examples. You must also have a demonstrable passion for fitness and knowledge of the industry.

The role requires a career driven and inspirational leader with proven commercial ability and the skill, energy and determination to drive and develop the business. You will have a meticulous eye for data and processes and a proven track record of managing and motivating your teams. Practical and focused, you will be willing to do what it takes to get a job done and be as comfortable rolling your sleeves up and getting engaged with practical tasks as you are discussing long term strategy and goals.

Key Responsibilities

  • Working with the leadership team to implement Roar’s plans for growth and diversification with an emphasis on continuous improvement of the business.
  • As a member of the leadership team, contribute to the strategy, planning and culture of the organisation and development of brand voice.
  • Develop and implement operating methods & procedures designed to reduce or eliminate operating problems and optimise quality, delivery performance and customer satisfaction.
  • Improve and maintain business' use of data and ensure customer service and delivery is at the forefront of all operational strategy and process.
  • Manage, inspire and lead the FOH & BOH teams and be fully conversant with all FOH & BOH systems and procedures. 
  • Develop and maintain SOPs for all in-house and online services.
  • Work with MD on HR matters including recruitment, training and performance management.
  • Ensure appropriate financial, organisational and IT systems are in place and fully utilised for the purposes of statutory reporting, monitoring and evaluation, organising and scheduling, and supplying accurate and timely data to leadership team.
  • Oversee GDPR compliance ensuring that appropriate policies and producers are in place.
  • Oversee policies and ensure all operations on site are compliant with Health and Safety, and Fire Safety.
  • Prepare and submit monthly reporting, including preparation of statistical information and KPIs.
  • Monitor all aspects of client experience and coordinate the positive response to customer complaints in line with company policy.
  • Conduct checks of all sites to ensure standards are monitored and upheld.

About us:

Roar Fitness is one of London's leading private personal training brands specialising in body transformations and results driven training. Our clients range from busy city workers to celebrity and TV personalities, all looking for the very best private facilities and trainers in London. Our team and it's founders are an experienced, sociable, and like-minded group all proud to be part of such a great brand, and passionate about delivering clients industry leading results and first class customer service.

Hours: Full Time Monday-Friday with occasional Saturdays as required.


  • City Monument/Bank
  • City Liverpool Street
  • High Street Kensington




About Roar

Founded by 3 x Olympian Sarah Lindsay and UK’s leading body transformation specialist Rich Phillipps, Roar Fitness is the only London personal training company able to offer its clients an Olympic training experience like no other in its field. Our highly experienced team of nutritionists, therapists, strength coaches and world class personal trainers, all come together to offer clients the most comprehensive and cutting edge personal training experience imaginable.

We have built our reputation on results, and whilst you won't have to search too long before stumbling across our famous transformations on the BBC and ITV as well as Men's Health, Men's Fitness and Women's Health Magazines, our number one passion remains in helping transform the lives and bodies of everyday men and women.


A unique approach

After experiencing life as competitive athletes at the worlds highest level, we became accustomed to having a team of specialists looking after our every need. Soon after transitioning into the personal training industry it quickly became apparent why so many clients had been failing to achieve their fitness goals.

At Roar we provide our clients with not just their own one to one personal trainer, but an entire team of specialists that ensure our personal training clients receive the most comprehensive and focused experience possible.

Roar Fitness' team of coaches are quite simply world class, and we only produce personal trainers that are a shining example of health, fitness and athletic performance, all with a fantastic track record for producing stunning results.


A new breed of personal trainer

Many of our team regularly contributes to industry leading health and fitness publications such as Men’s Health, Men’s Fitness, Women’s Health, Sport Magazine, and lecture at major fitness events to help raise the standard across the personal training industry.

It’s this passion and cutting edge knowledge of health and performance that allows our team to deliver the kind of results our London personal training clients have come to expect. Whether the goal is fat loss, increased muscle and strength, sports performance or overall health and well being, our clients’ are in the best possible hands to ensure they achieve their goals.

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