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Leisure Club Reception - - 16 Hours - United Kingdom

Employer
Marriott Hotels - North West, South West & Wales
Location
Altrincham, Trafford, Greater Manchester, North West England
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
28 Jun 2022
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Leisure Club Reception - - 16 Hours - United Kingdom

Posting Date Jun 17, 2022
Job Number 22101735
Job Category Spa
Location Manchester Airport Marriott Hotel, Hale Road, Cheshire, CHESHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

ABOUT THE HOTEL

Ideally located amongst the Cheshire countryside minutes from an International Airport the 4 star Manchester Airport Marriott Hotel embodies a unique mix of Manchester energy and Cheshire charm. It has evolved into an exclusive hotel that is vibrant and stylish with our newly designed Lounge Bar and Restaurant. Experience our hotels exclusive Executive Lounge and new richly appointed non-smoking Executive Bedrooms, with our luxurious Marriott bedding package. Indulge in our hotels Leisure Club and Four Seasons Spa offering massages, waxing, facials and more, worlds away from the stress of the day.

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors.

Why Work For Us:

In addition to the benefits you would expect being part of a brand of our caliber, you will also be offered:

  • A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
  • Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
  • World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
  • Work alongside some amazing talent- award winning, experienced hospitality professionals
  • Discounted room nights, meals, and leisure club access-because your wellbeing means so much
  • Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
  • Access to major high street discounts so you can treat your friends and family as required

Benefits:

  • pro-ratad 28 days holiday including Bank Holidays
  • Free Car Parking
  • Wellness programmes
  • Employee Assistant Programme
  • Friends and Family rate for overnight stays
  • Food & Beverage discount at the hotels
  • Team events
  • Uniform
  • Training and Development
  • Career discussions and Qualifications
  • Meals on duty
  • Use of the Leisure Club
  • Dry Cleaning Discounts
  • Staff Discounts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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