Live in Couple - Cleator, Cumbria

We are looking to recruit a Duty Manager & Team Member for YHA Ennerdale and Black Sail.  These two job opportunities are offered with staff accommodation and would suit a couple due to the nature of the accommodation (shared bedroom with double bed, accommodation could be at either site).  Staff accommodation is charged at £58.52 per week. Due to the location of the two sites, both candidates must hold a UK driving license and be willing to drive our YHA vehicle on off-road terrain.  The roles will cover work at both YHA Ennerdale and YHA Black Sail.

*Please state which role you are applying if you submit separate CV’s and the name of the 2^nd person you applying with*

Rate of Pay - £9.50 per hour (Team Member) & £10.65 per hour (Duty Manager)

Hours – 25-42.5 per week (Team Member) and 25-42.5 per week (Duty Manager)

If you want to get away from it all and catch a true taste of the Lake District, then YHA Ennerdale and Black Sail really are the hostels for you.

YHA Ennerdale is situated in a remote wooded valley and surrounded by fells, ridges, and famous peaks. For the eco-conscious, YHA Ennerdale has an off-grid, hydro-electric and solar power supply and even collects its own drinking water!  Whilst YHA Black Sail is so remote, its only accessible to guests on foot.

Previous hospitality experience would be an advantage but a passion for the remoteness of these locations is essential, off-grid living is not for the faint hearted.  There is no mobile signal and no internet. The two roles are available to start as soon as possible and work through to the end of October on Seasonal Contracts.

Both role require flexibility to cover different shifts and tasks.

Team Member Skills and Experience:

It’s an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience** in hospitality or customer service is desirable.

Duties vary so good communication* skills, excellent timekeeping and basic IT skills are advantages. A food safety qualification is desirable but not essential.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

Team member role responsibilities:

Our team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors so they have a great experience at YHA.

Your day-to-day duties may include:

• working on reception, providing information about the hostel and local area
• carrying out cleaning and housekeeping duties
• preparing food in the kitchen
• serving food and drinks front of house

It’s important to note that the role can be physically demanding; you’ll be standing for extended periods of time, required to make bunk beds and clean guest accommodation to a high standard.

Duty Manager Skills and Experience:

It’s an advantage but not essential that our duty managers have worked in a face-to-face role with customers previously. Experience** in hospitality or customer service would be advantageous, including the management and delivery of a quality service.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential.  Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

Duties vary so good communication* skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

Duty Manager role responsibilities:

Our duty managers are responsible for supporting the management of an operational budget and delivery of KPI’s, supporting with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.

Your day-to-day duties may include:

• directing and supporting team members working on reception
• carrying out cleaning and housekeeping duties
• working in the kitchen preparing food
• serving food and drinks
• basic accounting procedures – training provided

Our duty managers deputise for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence..

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.

YHA Job Title – Duty Manager and Team Member

Keywords: Hospitality Assistant, Team Member, Duty Manager, Team Leader