Casual Receptionist 

A Casual Receptionist supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

As a Casual Receptionist, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Casual Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend training courses, as necessary and required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary