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Customer Success Executive (Sales) - Borehamwood, Hertfordshire

Employer
HF Holidays
Location
Borehamwood, Hertfordshire
Salary
£22,000 - £24,000 pa
Closing date
4 Jul 2022

Job Details

Customer Success Executive (Sales) - Borehamwood, Hertfordshire

  • Status: Full time
  • Contract terms: Permanent
  • Hours of work: 37.5 hours per week : the hours are Monday to Friday 09:00 – 17:30, and alternate weekends 09:00 – 13:00
  • Location: Borehamwood, Hertfordshire
  • Salary Banding: £22,000 - £24,000 pa

The Role

Reporting to the Customer Success Team Leader, the Customer Success Executive (Sales) is responsible for contributing to the HF revenue/profit goals whilst providing excellent customer service primarily to Guests , but during peak times to include Group Organisers, Agents and Tour Operators.

What I Do/Tasks

  • Answer calls within the HF KPI timings
  • Provide quotes for Customers including Guests, Group Organisers, Tour Operators and Travel Agents across all HF products
  • Take options for Customers including Guests, Group Organisers, Tour Operators and Travel Agents across all HF products
  • Take bookings for Customers including Guests, Group Organisers, Tour Operators and Travel Agents across all HF products
  • Sell Membership to customers
  • Take staff bookings and use the correct discounts
  • Confirm Volunteer & Special Interest Leader bookings, adding additional guests if required
  • Add customers to the HF Waitlist when holidays are full
  • Make outbound calls to Guests, Group Organisers, Tour Operators and Travels to chase quotes & options
  • Add good quality notes to bookings which will appear on customer communications and to our suppliers
  • Task other HF Teams when customers have special requests or want something which is on request
  • Ensure that all data collected from Customers are of excellent quality
  • Work in other Teams at peak times
  • A trusted first point of contact with HF Guests, Group Organisers, Tour Operators and Travel Agents
  • Achieving service excellence and aid in providing a fun expiring place to work

Who I Am

  • Have significant experience of working with reservations systems
  • Have significant experience of excellent customer service
  • Experience of working in a fast paced, high pressure, changing environment
  • Strong level of numerical reasoning
  • Highly methodical
  • Able to organise workload, use initiative, problem solve and multi-task
  • Excellent communication skills
  • Team player
  • Be flexible in day to day activities
  • Have a can do attitude to HF business activities
  • Adopt & maintain company values
  • Passion for continual improvements

Who I work with

  • Technology Team
  • Product Team
  • Sales/Admin Team
  • Commercial Team
  • Finance team

How I work

  • Collaboratively at all levels
  • Demonstrate passion and approach all tasks in an enthusiastic way
  • Take responsibility/own up to mistakes
  • Build relationships
  • Embrace change
  • Think about the customer in all decisions
  • Think about data in all decisions
  • Display integrity and is sincere in own behaviour and in dealings with others
  • Inspire confidence

What we offer:

  • Competitive salary
  • Comprehensive medical benefits package
  • Pension contributions
  • Annual 1-week free familiarisation visit at any of our country houses for you and your family plus up to £50 for travel support
  • Free carparking
  • 28 days holiday inclusive of Bank Holidays, rising to 33 days after two years
  • Opportunities to organise and / or participate in various challenges and activities for our nominated charity
  • One paid day each year to volunteer for a charity of your choice
  • Exclusive discounts at several high street outdoors equipment stores
  • Exclusive HF discounts on flights and our holidays around the world
  • Exclusive discounts on our UK holidays for your friends and family

About the Company:

Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays and every year over 60,000 guests choose to travel with us to over 70 destinations all over the world.

We currently employ a team of over 500, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty. 

HF Holidays is a co-operative society owned by its 40,000 members worldwide. Our Mission is to provide shared holiday experiences, which inspire friendship, fun, and an active enjoyment of the great outdoors. We aim to achieve our Mission by applying the following values Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.

Interested? Apply Now!

 

Company

We currently employ a team of over 500, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty. 

HF Holidays is a co-operative society owned by its 40,000 members worldwide. Our Mission is to provide shared holiday experiences, which inspire friendship, fun, and an active enjoyment of the great outdoors. We aim to achieve our Mission by applying the following values Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.

Company info
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HF Holidays

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