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Reservations Agent

Splendid Hospitality
London, Greater London, England
Full Time
Closing date
29 Jun 2022
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[INSERT ROLE]Reservations Agent, Hilton London Bankside

To ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximize room revenue.

Promotes the desired work culture around our Brand Pillars:

  • A room for me
  • Nourish me
  • Meet my needs
  • Show me you care
  • Respect and Value me

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

Specific job-related duties

  • To ensure that reservations are dealt with in an efficient and pleasant manner.
  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
  • To provide a hospitable service to the standard.
  • To be fully conversant with OnQ PM.
  • To input reservations in the system on a daily basis to keep a system up-to-date without any backlog.
  • To communicate with reception at all times and assist where necessary.
  • To check all correspondence in connection with reservations and deal with accordingly.
  • To be fully aware of all types of bedrooms, all their facilities and locations.
  • To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
  • To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
  • To run the arrival check and ensure all traces and comments are up-to-date
  • Validate all reservations to secure the transient revenue.
  • To run all appropriate reports connected with rooms as laid down in the Reservations SOP’s and distributed to the relevant managers.
  • To work in accordance with the rooms strategy/top line actions.
  • To ensure that the hotel credit policy is adhered to.
  • To advise housekeeping of any special requirements requested, i.e. late booking, cots and VIP’s.
  • To develop and maintain good working relationships with all departments in the hotel.
  • To attend all relevant training as and when required.
  • To show willingness to take on additional responsibilities when necessary.
  • To ensure that the company dress code is always adhered to.
  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager.


What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employercommitted to hiring a diverse workforce and sustaining an inclusive culture.


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