Group Payment Assistant - Matlock, Derbyshire

(Hybrid Working) 

Rate of Pay £19,570.00

National Office

Hours – 37.5

What you’ll be doing:

Our Group Payment team is our main contact point for all Group invoicing and payment interactions.  Responsible for providing an exceptional service to our Group customers, you will be required to work independently as well as part of a team.

You will produce and issue all payment invoices, chase up and collect payments in accordance with YHA terms and conditions, as well as responding to a variety of payment and billing queries.

You will also communicate with our customers via phone, email, and webchat. Your role will support YHA in achieving our charitable objectives by meeting revenue targets and providing our customers with an exceptional service.

Our Group Payment team work between 09:00 - 17:30 Monday – Friday. Flexibility to work around these times is essential. This is a hybrid role offering flexibility between home and office working, our national office based at DE4 3YH. 

We have some knowledge and skills that are essential for the role and some desirable:

• Good numeracy and literacy skills with the ability to process information accurately.
• Ability to work independently and problem solving.
• Excellent IT skills (ideally Microsoft Office)
• Excellent telephone manner which delivers a positive first impression
• Ability to handle difficult situations
• Experience of working as part of a team, works well with others and builds working relationships quickly
• Proven ability of managing varying pressures, including significant peaks in workload demands, with the ability to prioritise key tasks
• Experience of working to targets and deadlines (desirable)
• Excellent written communication skills
• Excellent customer service delivery
• Previous experience of working in a contact centre environment or customer focused industry and of dealing with customer enquiries via telephone and/or e-mail (desirable)
• Knowledge and understanding of YHA and its customer base (desirable)
• Experience of account management (desirable)
• Experience of invoicing and payment collection (desirable)
• Experience of working with computerised booking systems and Customer Relationship Management (CRM) systems (desirable)
• Experience or knowledge of working with Group and Travel Trade customers (desirable)
• Holds or working towards Customer Service / Business Administration NVQ or similar (desirable)

We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture, and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships, and youth employment.

We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What we’re looking for:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing, and life chances of all, but especially young people facing adversity and challenges.

To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited.   Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

You can find out more here: https://jobs.yha.org.uk/life-at-yha/people-values-behaviours

What you’ll get in return:

Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.

You can find out more here: https://jobs.yha.org.uk/life-at-yha/benefits-and-rewards/

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please Note: to become an employee at YHA you must produce the correct ID for Right to Work in the UK and all DBS checks. Successful applicants must produce a satisfactory DBS check before a start date can be confirmed and before you can reside in our staff accommodation. We will ensure you receive your contract before your confirmed start date. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment.