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Host / Reservations Assistant - Covent Garden

Employer
Company of Cooks
Location
London, Greater London
Salary
£11.50-£13 per hour
Closing date
4 Jul 2022

Job Details

Host / Reservations Assistant - Covent Garden

Our restaurants are beautiful, busy places, soaked in culture from Opera and Ballet that has been performed here since 1732. You’ll be joining a super big-hearted, very talented team who will be on hand to support you from your first day.

You will be:

• Someone who makes sure our guests consistently receive world class service in a personal and warm way.
• Look after our guests – listening to understand their wants and needs, finding ways to exceed their expectations and presenting solutions for the guests in the moment.
• Provide our guests with a warm welcome and first impression of The Royal Opera House. Ensure clear communication at all times in a fast paced, high volume environment and enjoy engaging with guests over the phone, email/socials and chat.
• Become an expert on our restaurants and bars, our reservation policy, our menus and products and find the best way to accommodate any of our guests requests.
• Follow clear step-by-step processes and confidently use our Reservations system (ResDiary), ensuring guest details and specific information is always recorded in a first class and easy to understand way.
• Take pride in finding solutions to guests needs, and assume responsibility for any issues, always looking to resolve any problems in the best possible way.
• Ensure flawless communication between our guests and the rest of the teams. From sharing important information about dietary requirements, to keeping guests informed about anything that might affect their experience - make sure everyone has the correct information and everyone is on the same page.

Whats in it for you?

Typical effective hourly rate of £11.50-13 per hour depending on experience

We care deeply about your wellbeing and helping you to live your happiest, healthiest life. Here are a few our key benefits at The Royal Opera House, to ensure you are supported and feel valued being part of our teams:

• Industry-leading pay
• Free food daily from our dedicated staff restaurant that offers a range of tastes and diets.
• 28 days paid holiday a year.
• On-going training and development.
• Discounted/free tickets for performances
• Always finish in time to catch the tube
• Easily accessible, central location
• Cycle to work scheme
• And much more!

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.

Company

Company of Cooks was formed in 1996 to run the catering services at Kenwood House on behalf of English Heritage. At the time, others said it set the standard for outdoor public space food service. Time Out awarded it a Red Star in their Annual Restaurant Guide and named it one of the top places to eat, then virtually unheard of for a visitor attraction catering operation.

The business grew organically from these origins, securing further catering contracts within The Royal Parks, RHS Garden Wisley, the Southbank Centre, Royal Opera House and National Portrait Gallery, among others.

Company info
Mini-site
Company of Cooks

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