Reception and Accommodation Manager - Borrowdale, Keswick
Hours – 25 to 42.5
Live In or out (Staff accommodation available at £58.52 per week)
Rate of Pay - £10.65 per hour
YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A job with YHA could see you behind a bar 20 metres from the shore of Windermere or changing beds in an 800-year-old castle. And you’ll have plenty of time to make the most of these amazing places in your spare time. Whether you’re an urban explorer, countryside rambler or a seasoned surfer, there’s a YHA for you.
But we’re more than just unique buildings in spectacular locations – YHA is also a charity. By working for YHA, you’d be helping improve access to life-changing travel and adventure.
As a YHA employee you’ll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.
Reception and Accommodation Manager skills and experience:
Our reception and accommodation manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our housekeeping managers have worked in a face-to-face role with customers previously. Proven experience** of working with the hospitality industry would be advantageous including significant experience of working front of house. The management and delivery of a quality customer service is essential.
Qualifications such as NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable). Experience with a variety of guests from individuals and families to larger groups would be an advantage.
Duties vary so good communication* skills, excellent timekeeping and basic IT skills are advantages.
Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.
Reception and Accommodation Manager role responsibilities:
Our reception and accommodation managers are responsible for the reception operation within the hostel and support with a wide range of customer facing duties. They support the management of an operational budget and delivery of KPI’s and have management responsibility for their team.
Your day-to-day duties may include:
- leading the team to provide excellent and consistent levels of customer service to all guests and visitors, giving them a great experience of YHA
- monitor and control expenditure within the reception function
- managing arrival and departure lists including those of large groups arriving or departing at the same time
- rota planning to ensure correct levels of staffing
Our reception managers may deputise for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence.
We are YHA.
A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.
Our strategic priorities and working culture
Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity and inclusion in all aspects of our work.
Our people share a common purpose: to improve health, wellbeing and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.
To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.
*We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties.
We welcome candidates with lived experiences** that are willing to share, that can inform/shape our approach, and help to reach those facing a range of personal or professional challenges.
**Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.
Please note in order to apply for a vacancy with YHA we require an up-to-date CV and a completed application form.
Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Reception and Accommodation Manager
Keywords: Front of House Manager, Reception Manager