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Reservations and Revenue Team member - Weybridge, Surrey

Employer
Oatlands Park Hotel
Location
Weybridge, Surrey
Salary
Competitive
Closing date
30 Jun 2022
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Job Details

Reservations and Revenue Team member - Weybridge, Surrey

We are also seeking a Reservations and Revenue Team member

Main Purpose of Our team member is responsible for handling a range of booking enquiries over the telephone and email, doing this in a prompt, friendly and professional manner. You will demonstrate the highest attention to detail when performing reservations tasks and recognize Sales leads and potential business.

You will also:

  • Ensure that all telephone and email enquiries are dealt with in a friendly and professional manner
  • Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions
  • Be up to date with all short and long term promotions available at the hotel
  • Be fully familiar with the hotel facilities and services and to promote these whenever possible
  • Prioritize any correspondence from the day before and from external guests and clients to ensure efficient customer service
  • Be fully conversant with all systems and computer procedures which are reservations related
  • Generate and deliver daily reports to ensure a timely and accurate communication of the revenue figures
  • Manage group reservations and ensure group information and rooms inventory are accurate and balanced at all times

Our benefits package includes:

  • Competitive salary
  • Meals on duty
  • Pension Scheme
  • Employee Recognition Awards
  • Free car parking
  • Uniform (where applicable)
  • Friends and family rates
  • Great working environment

 

Company

Oatlands Park Hotel is steeped in royal history. The magnificent grounds were originally the site of a grand Tudor palace built by Henry VIII in 1538. Other monarchs, including Elizabeth I, James I and Charles I, also resided at Oatlands during their reign.

Over the centuries, the house and grounds have been rebuilt and remodelled several times, and in different styles, by a string of wealthy tenants. Oatlands Park opened as a hotel for the first time in 1856. The South Western Hotel, as it was known then, played host to a number of world-famous guests including writer Emile Zola, novelist Anthony Trollope and artist and poet Edward Lear.

The current owners bought the hotel in 1986 and have lovingly restored and refurbished it, retaining the unique character of the listed buildings and grounds.

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