Guest Services Manager - Live in

Guest Services Manager - Grand Jersey Hotel & Spa - Jersey, Channel Islands

Is making guests happy your main motivation? Do you have experience working within a 4 or 5 Star Hotel on the island of Jersey?

If the answer is yes to these questions, then this might just be the role for you!

As the Guest Services Manager at the 5 Star Grand Jersey Hotel & Spa you will have a unique personality and will already have a wealth of experience looking after guests, ensuring they have a positive and memorable experience. Your character, personality and charm will make every guest instantly feel welcome, able to influence how guests choose to spend their time on the island by making recommendations and you will be a natural at handling challenges ensuring a positive resolution is always achieved.

You will also support the Reception team and porters as required to ensure a seamless check in and out service is provided to all of our guests. A driving license would be beneficial in order for you to also be able to assist with valet parking on occasions. 

About you:

• You will have recent experience working in 4 and 5 star Hotels within a Guest focused role in at least a Supervisory level role, but ideally as a Manager
• You will be a natural host with a professional, warm and welcoming manner, who can confidently interact with every guest from every age group – whether they are 5 or 95!
• You will be sales focused and confidently able to make restaurant and spa recommendations to help influence how our guests choose to spend their time on the island
• You will have Duty Management experience and experience overseeing guest feedback and responding to guests in writing
• You will have reception experience and ideally Opera knowledge, to be able to deputise for our Reception Manager and support the team at the drop of a hat, ensuring our guests arrival and departure experience is smooth and seamless
• Experience in a concierge role would be of benefit and your knowledge of Jersey will ensure that right from the start you can help to help guide our guests looking for advice and recommendations during they stay

What’s in it for you:

• A competitive rate plus service charge and gratuities plus the opportunity to earn additional commission for tour sales on the island
• Use of Health Club facilities including gym, swimming pool and fitness classes
• Delicious meals on duty provided
• 29 days holiday rising to 33 days with service – we think it’s fair to value loyalty.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS discounted food, drink and spa treatments. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Working and living in stunning surroundings and a beach front location
• Online retail discount platform and a health and well-being platform
• Training & Development to include Hand Picked People management training courses such as Behavioural Interviewing and Appraisal Skills

About us:

Grand Jersey Hotel & Spa is a stylish and contemporary 5 Star Hotel, guaranteeing guests an exceptional experience. The hotel offers the ultimate in comfort and glamour through a combination of award winning restaurants including the 4 Rosette Tassili restaurant, an exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa.

The hotel couldn't be better situated in St Helier, overlooking the majestic St Aubin's Bay and within a few minutes’ walk of the beach, shopping and leisure.

Hand Picked Hotels is a private collection of 21 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK