Telephonist - Knightsbridge, London

Telephonist - Knightsbridge, London

We are currently seeking a passionate Telephonist to join the team here at The Carlton Tower Jumeirah.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over a world- class shopping destination, Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views.

Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.

About the role

Here at the Carlton Tower Jumeirah aim to redefine the original meaning of a switchboard department, truly elevating & enriching the experience of all Carlton Tower Jumeirah guests. Our Telephonist / Switchboard Operators are part of our Service One department providing a one stop shop approach to the guests we welcome to our hotel, creating a sense of ease and comfort for our guests.

The Service One Team will act as the backbone to the hotels daily operation utilising all operating systems to their full potential. Ensuring for a seamless operation, connecting both guest and colleague.

We are looking for a Telephonist / Switchboard Operator to join our growing Service One team at The Carlton Tower Jumeirah. As Telephonist / Switchboard Operator your duties will include;

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
• Handling all basic requests for Front Desk, Guest Relations or Concierge.
• Entering of HotSoS guest requests and monitoring of response timing
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
• Ensuring that all E Butler messages are responded to within 60 seconds and forward to correct departments. 
• To act as Service One after hours, as well as to assist Concierge in basic tasks when they are unable to do so.
• Ensure all wakeup calls are given on time and that the task is completed in HotSoS.

The successful candidate will have the following experience and skills:

• Ideally experience in a similar position within a luxury 5 star environment is desirable
• Current experience within a hotel or similar environment
• Be able to demonstrate experience within the purchasing department
• Excellent level of English
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organisational skills; able to prioritise tasks and self-manage a workload
• Excellent personal presentation with a warm and welcoming personality.
• Friendly, approachable and professional
• Have a strong eye for detail

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

In return we offer:

• 50% Food and Beverage discounts across Jumeirah Hotels and Resorts globally
• Preferential room rates across Jumeirah Hotels and Resorts globally
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 28 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• Interest free season ticket loan
• Recognition and Social calendar
• Company Pension Scheme
• Excellent training and development opportunities
• Internal transfer and promotion opportunities

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.