Clubhouse Assistant Manager - Welwyn Garden City, Hertfordshire

Clubhouse Assistant Manager - Welwyn Garden City, Hertfordshire

Job Type: Full Time

Department: Oakroom (Banqueting), Clubhouse Restaurant, Estate function rooms, Patio, Syllabub, Halfway Houses

Responsible To: Clubhouse Manager

Responsible For: Food & Beverage personnel

Location: Brocket Hall Golf Clubhouse

Job Purpose

A predominantly floor-based role responsible for assisting in the smooth and effective operation of the Clubhouse & Halfway House Food & Beverage Operation. Training and development of the team to achieve the highest standards of customer care and service are always implemented and ensure sales opportunities are maximised to achieve budgeted goals and financial targets. Scheduling of F & B staff across the Estate to deliver consistently high standards and maximise efficiencies.

Job Tasks

• In the absence of the Clubhouse Manager, responsible for overseeing the day-to-day operation of the Clubhouse (Oak Room, Syllabub, Watershyppes Bar, Restaurant, Patio, Halfway Houses and function rooms);
• Ensure shifts are adequately staffed and run efficiently, providing outstanding customer service, supervising staff whilst always maintaining a calm and professional environment.
• Work to ensure the highest level of profitability of your department and be proactive in the generation of business.
• Together with the Clubhouse Manager, ensure that food and beverage payroll & cost levels are monitored and controlled in line with budgeted targets.
• Acting as the main liaison between service and kitchen staff establishing a close working relationship with the Head Chef.
• Become the main point of contact for staff, members and guests for any issues relating to the running of the Food & Beverage operation.
• Keep monthly inventory of all department equipment and ensure adequate levels are maintained – paying attention to costs/expenses.
• Participate in the preparation and execution of the Clubhouse Social Calendar.
• Implement and develop standards and policies for all Food & Beverage operations – ensuring staff are kept up to date with changes of policies and procedures;
• Maintain effective communication throughout the Clubhouse operation with regular meetings and proper shift handovers.
• Undertake Duty Management tasks as and when required.
• Ensure adequate par stock levels are in place within the Oak Room bar and fully maintained.
• Deal effectively with complaints and comments from all Members and guests and communicate these issues as necessary. Record and utilise feedback to its full potential.
• Assist in monitoring housekeeping and maintenance throughout the Clubhouse and communicate any problems areas to the relevant departments.
• Maintaining the Estate F&B team – Liaise as required with other departments on the Estate in order to minimise casual staffing by efficient rostering practices.
• To be fully aware and to adhere to Health and Safety, Food Hygiene, Fire and Emergency procedures.

HR Function

• To play a key role in the recruitment and retention of all new staff. Completing full induction training on day one and providing ongoing training and regular 1:1’s, set tasks and monitors in order to improve standards and staff development.
• Mentoring and supervision of training plans & assignments of all Students, Apprentices and Interns.
• Working closely on the training and development of all personnel – ascertaining individual needs and formulating training plans with the support of the Clubhouse Manager.
• Ensure that all staff are in correct uniform and always dressed to the required standards.
• Operating the department in-line with payroll budgets, paying close attention to seasonal requirements. Record and monitor hours worked of all staff and ensure Timesheets and forecasts are completed as necessary.
• Assist with Banqueting to ensure Best Practice, efficient staffing and adherence to Company Policies & Procedures.
• Monitor the planning and use of annual leave within the department to ensure adequate staffing at all times.
• Follow up on any reports of accidents or incidents in any area of the department.

Candidate Profile

Qualifications

• Holds a Level 2 Food Safety in Catering Certificate.
• Good standard of education.
• Preferably holds a personal licence qualification.

Work Related Experience

• Minimum of 2 years in a Food & Beverage supervisory/management role – preferably in a five-star establishment.
• Fine Dining experience essential.
• Basic knowledge of wine essential.
• Knowledge of Licensing Laws essential.
• Previous training experience essential.

Personal Qualities

• Excellent spoken English.
• Ability to communicate effectively is imperative.
• Must have a desire to generate customer satisfaction.
• Immaculate personal appearance is required.
• Ability to work in a pressurised environment.
• A confident and professional approach is essential.
• Must have the eye for the finer detail.
• Flexible.
• Lead by example.

This job description cannot be exhaustive due to the nature of the hospitality and leisure industry. Therefore, the jobholder can be required from time to time to carry out additional tasks as requested by the Company.