Deputy General Manager / Assistant Manager - Portsmouth, Hampshire

Deputy General Manager / Assistant Manager - Portsmouth, Hampshire

Job Type: Full Time - Must be available to work 5 shifts across any 7 day period

Are you an ambitious, energetic manager looking to make the next leap in your career?

As an Assistant Manager / Deputy GM for one of our sites, you will be given a variety of opportunities to develop personally and professionally.

Flip Out Portsmouth is one of the first Flip Out sites to open in late 2015. As a DGM you will have an opportunity to shape the team, and operations of this business as well as setting it up for a successful year of trading.

Here at Flip Out, our success, growth and innovation are what has enabled us to become the market leaders within our sector of the Leisure market. With a huge portfolio of sites both in the UK and Internationally (and growing!), we are a great destination for all ages to enjoy.

Some of the benefits of working as part of Team Flip Out include free jumps (of course!), free parking, 50% off food and drink and 28 days holiday pay. Additionally and just as importantly we invest in you and your development.

If you’re ready to join this fast-paced, fun and people-focussed environment, here’s what will make sure you are perfect for the role leading one of our sites:

Team Leadership

• Ensure team are performing their roles effectively at all times
• Ensure team have individual performance plans
• Monitor team performance and conduct regular appraisals and meetings

Customer Service

• Ensure team members are promoting and providing the highest level of customer service
• Immediately responding to customer service in store
• Ensuring our customers have an amazing experience every time they visit

Operations Management

• Implement programs that support and encourage individual performance
• Adhere to opening and closing procedures and financial reporting
• Stock Control

Relationship Management

• Develop and maintain collaborative relationships with customers
• Establish and maintain active and constructive relationships with other teams in the organisation

Health and Safety

• Be involved in rolling out Flip Outs safe practices and procedures in their specific areas of work
• Be able to respond quickly to any incidents that may occur
• Keep up to date with health and safety procedures

Other

• Provide support when needed in various areas of the business

Here at Flip Out, we pride ourselves in delivering an amazing customer experience and providing a fun environment for our team to grow within. Here's what will make you the perfect fit to the role:

• At least 1 year experience managing a customer service or other relevant team
• Excellent communication skills
• People-Focussed
• Leads by example with a hands-on approach
• Takes Initiative
• Works well within a team environment
• Remains calm under pressure
• Willing to work a mixture of shifts throughout the week including evenings and weekends

Desired Qualifications

• First Aid

Be quick - we don't want you to miss out on this amazing opportunity to become part of our team!