As Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, supporting with Food & Beverage and Kitchen department with cooking and food preparation. 

This role has the flexibility to be increased or decreased in hours for the suitable candidate.

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun. Introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table!

Aside from the Open Lobby, the Northampton hotel has 3 large function rooms, perfect for meetings, events and weddings.

As a Guest Service Assistant, key to your role:

• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• To clearly communicate with other departments to ensure minimal impact on guest service.

• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• To operate the hotel reception (24hr) to the agreed hotel standards
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.

• To operate the bar and restaurant to the agreed hotel standards
• Ensuring the set up of the restaurant and bar for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area

• To ensure all rooms are turned around in an efficient manner
• Rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
• Support your line manager in ordering and maintaining linen stock.
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.