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Bilingual Customer Service Representative - Milton Keynes, Buckinghamshire

Employer
Charles Tyrwhitt
Location
Milton Keynes, Buckinghamshire
Salary
Up to £10.42 per hour
Closing date
17 Jun 2022

Bilingual Customer Service Representative - Milton Keynes, Buckinghamshire

Job Title: Customer Service Representative - German Speaking

Reports To: Contact Centre Team Leader

Department: Contact Centre

Location: London

Shift: Mon - Thurs 9-6 & Sun 8-5

Role Summary:

At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well". The primary purpose of the Customer Service Representative - German Speaking is to represent our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust.

Key Responsibilities:

  • We have customers all over the world and so we offer them 24/7 email and web-chat service.
  • We are customer obsessed and put the customer in the heart of everything we do, so you'll be taking customer orders over the phone, manage queries and resolve issues.
  • To ensure we are doing all we can to help our customers you'll have targets to work towards which will include an upsell target.
  • You'll help our customers by also completing tasks such as dealing with returned post and sending catalogues out to customers.
  • You will ensure customer queries are answered with the aim of a first time resolution (whether by telephone, email or webchat)
  • We're always looking at ways we can improve the customer journey, so you will feedback what our customers are telling us to various teams around the business.

Experience Required

  • First Class Communication skills in both verbal and written English and German
  • Behavioural Competencies
  • A charming and engaging telephone manner
  • A love for team work
  • A genuine desire to help our customers. They love to talk to us!
  • Passionate about people (being a people person will go a long way here)

Technical Skills 

  • Competent navigating a PC and using a variety of systems

Qualifications/ Training 

  • Previous experience in a similar or customer facing role would be beneficial

 

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