Guest Experience Assistant (Pier Crew) - London, Poole and York

Guest Experience Assistant (Pier Crew) - London, Poole and York

Position Summary

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

Operating as the first point of contact for our visitors, the Guest Experience Assistant – Pier Crew supports us in our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service at the Ticket offices and across the Piers. As a member of the Pier Crew, you will rotate between working as a sales agent in our ticket office, managing passenger flow and assisting guests with boarding and disembarking of our vessels.

About The Company

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services.  We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York. 

Essential Duties & Responsibilities 

• Process pre booked voucher and trade customers accurately and efficiently at the ticket office
• Deliver clear and effective Communication to customers in regard to service delays or cancellations.
• Troubleshoot discrepancies with customers’ tickets / boarding information
• Responding to customer queries using your knowledge of London, its attractions and City Cruises products Safety
• Manage visitor flow, especially when large groups of passengers are on-board the vessel, adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
• Work as part of the Pier team to support achieving of Daily Revenue Targets by selling a variety of tickets for our local Sightseeing, Attractions and Dining products
• Actively promote our local and global products and services with a proactive and planned approach
• To account for all cash handling and credit card payments accurately and in accordance with company policy and procedures

What We Give You In Return

• Starting salary of £9.50 per hour up to £10.50 per hour plus commission
• Earn while you work incentive scheme which will see you taking home a percentage of daily sales and increasing your annual salary by an average of £1,000 pro-rata for full time hours.
• A generous food & drink allowance whilst working onboard our vessels.
• Shift Pattern to give you a work/life balance.
• Branded Uniform
• 23 days holiday per year based on full time equivalent
• Company Sick Pay of 5 days per year
• Company Pension
• A range of store and attraction discounts
• Company discounts of products and services offered by the Company
• Cycle to work scheme