Assistant Reception Manager

Assistant Reception Manager - Woodlands Park Hotel, Cobham Surrey

We are looking for a Assistant Reception Manager to join our team at Woodlands Park Hotel in Cobham.

Do you know your check in’s from your check outs? Are you an experienced Hotel Reception Supervisor looking for your next step up?

Our reception teams are the first people that our Hand Picked Hotel guests meet when they come to visit, which means they get to make one of the biggest impressions. As the Assistant Reception Manager you will lead by example and work alongside the Front of House Manager and team to deliver a fantastic welcome to each and every guest, every time.

It doesn’t matter if they’re first time visitors or returning guests, you and the team will charm them from the initial welcome to the “have a safe journey home” with the impeccable standards of service you encourage them to deliver.

This is a full time role working 40 hours per week over 5 days to include a mixture of early shifts from 7 - 11.30pm. This will include weekends on a rota basis. 

What’s in it for you:

• Hourly pay plus a share of service charge to boost your earnings - 100% of which is split between the team
• Live in accommodation in the Hotel grounds charged at just £60.90 per week all inclusive of meals and bills
• Delicious meals on duty provided
• 28 days holiday rising to 33 days with service – we think it’s fair to value loyalty.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS 25% discount of all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Working in stunning surroundings and in a property packed with character
• Free parking on site
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform

About you:

• Most of all, you’ll have a professional, organised and friendly approach
• You’ll have recent experience working within a hotel as a Receptionist and knowledge of Opera is desirable 
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
• You’ll be excellent at building a rapport with colleagues and guests
• You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotel

About us:

Woodlands Park Hotel is a 57 bedroom 4 star hotel with a 2 Rosette restaurant and a brasserie style restaurant. 

Hand Picked Hotels is a private collection of 21 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.