Part Time Night Telephones Agent (16hrs per week)
- Employer
- The Langham, London
- Location
- The Langham, London
- Salary
- £9580 - £9580
- Closing date
- 16 Jun 2022
View more
- Sector
- Hotel jobs, Maintenance Person
- Job Type
- Full Time
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Job Details
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Night Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
This role is on property based. Your key focus will be to:
- take In-Room Dining orders from all in house guests.
- take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant
- take and transfer any external calls that are coming in.
- assist with handling of all emails that come to the hotel’s generic email address.
- ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
- log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
- deal with calls to the internal emergency line and assist guests and other colleagues in case of fire alarm or any emergency situations
- troubleshoot guest internet issues, by attending to guest rooms and utilising support help line when needed.
Do you have? -
- excellent customer service skills and a real understanding of 5* luxury environment service requirements
- excellent communication skills, in English language, both written and verbal
- knowledge of a foreign language (advantageous)
- immaculate personal presentation
- a pro-active approach to guests and duties
- great attention to detail
- previous use of Micros, Open Table, GEMs or Opera systems is an advantage
Company
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