Customer Care Advisor - Customer Contact Centre, Hemel Hempstead

What's In Store

Are you looking for a fun and fast paced environment to work in, with great benefits?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

Join Hollywood Bowl Group as a Customer Care Advisor, in return you'll get:

• Fixed term contract
• a competitive hourly rate
• optional pension plan
• additional days holiday with length of service up to five days
• ongoing training and development, with the opportunity to fast track your career
• free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our Employee Assistant Programme for you and your family
• well-being training to support you in the workplace
• opportunity to join our healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo’s when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend, to spend time with your family and to study

About The Role

As a Customer Care Advisor, you will be handling all email, web and social media interactions from customers as well as call back cases from customers post bowling feedback in an effective and efficient manner whilst delivering an exceptional customer experience.

You will also ensure service levels and standards are met across of our all channels whilst maximising sales potential through recognising customer needs and ensuring they receive the best offers.

To be successful in the role as a Customer Care Advisor, you’ll need to have prior experience in a similar position and be a confident and professional communicator.  You’ll be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets but also able to work on your own initiative. Great relationship building skills is also key as is a problem-solving attitude due to the nature of the role.

As a committed team player, you’ll be always flexible and enthusiastic, and ensure the best customer service is delivered to each customer.  

This is a full-time position working Monday to Sunday on a 3-week rotation including Saturday and Sunday.

About The Company Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 65 centres across the UK, and an exciting new mini-golf brand, Puttstars, added to the portfolio, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.