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Guest Service Manager - Europe

Neilson Active Holidays
Work in Europe!
Up to £1000 PCM based on experience + accommodation* + great overall package
Closing date
1 Jun 2022
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Job Details

Guest Service Manager - Europe

Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the summer season based in one of our beautiful European summer resorts. It’s all about, creating a fantastic holiday experience for our guests, sharing your passion for the activities you love, and having the time of your life!

As Guest Service Manager, personality is key. Your primary responsibility will be to take responsibility for the delivery of all resort entertainment and to ensure that Neilson consistently exceeds guest expectations.

You’ll need a beautiful combination of excellent interpersonal skills, a friendly, approachable and an outgoing personality. It’s also essential that you’re efficient, reliable, assertive, conscientious and fun!

Anyone stepping into this role needs to be confident in their ability to create an air of excitement and keep anyone staying in the resort thoroughly entertained throughout their holiday.

Along with your resort team, you’ll ensure that we give our guests confidence in the fact that every element of a Neilson holiday is being delivered by people that care.

You’ll need to be a visible presence around the resort. This will involve keeping an open line of communication with our guests to maintain rapport and ensure that any issues are addressed/rectified without fail.

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team, so if this is the role for you, please apply online today!

Key Responsibilities and Tasks:

Within your role, you will…

  • Take responsibility for all resort entertainment
  • Ensure that an exciting, engaging and accessible resort entertainment programme for all ages is in place
  • This programme should promote a fantastic resort atmosphere, excellent guest feedback, bond the resort teams and generate additional resort revenue
  • Engage with all guests and staff via all available channels, ensure that all events are well advertised, create excitement and well attended
  • Ensure that all customer requests are communicated to all relevant departments, you’ll follow up and ensure that all requests are delivered as per our business standards
  • Bring together all resort departments, ensure maximum staff participation as required for each event and drive staff to build genuine rapport with all guests
  • Interface with our guests at key points throughout the day and night. You will build genuine rapport with ease, identify any issues, encourage feedback, feedback to the relevant departments and always follow up to ensure that any problems have been rectified
  • Ensure that all events are executed in a safe, organised, and professional manner, as per the Neilson entertainment blueprint
  • Work with the senior management team to ensure all financial and customer service targets are met and delivered as per the business-standard
  • Deliver any other operational tasks required or requested by the management team

 Leadership, Management, Personal Skills & Qualities:

  • A strong personal presence
  • Ability to demonstrate focus, energy and tenacity in the pursuit of results
  • Self-motivated and able to motivate, influence and inspire others
  • Previous experience of customer service within the hotel and hospitality industry would be beneficial
  • To be a confident entertainer
  • A solid understanding of excellent customer service practice
  • The ability to confidently hold a conversation in English 

Technical Skills & Knowledge:

  • Knowledge of setting up sound, audio & visual
  • Previous experience in event coordinating & organisation
  • Strong microphone skills, the ability to project voice and to sound interesting
  • The ability to sing or play an instrument would be beneficial, but not essential to the role
  • Desirable
  • Foreign language skill would be helpful, but not essential

Experience & Track Record:

Desirable but not essential

  • Previous experience in a hotel environment
  • Previous overseas experience
  • Previous experience within the active holiday sector


  • Educated to GCSE standard or equivalent
  • UK or EU driving license would be beneficial

 Personal Qualities:

  • Welcoming, professional and enthusiastic
  • Highly motivated
  • Organised and punctual
  • Flexible
  • Target orientated with excellent negotiation skills
  • Clean and tidy appearance
  • Approachable, confident, knowledgeable


If you've got the passion, we've got the opportunity!

Working for Neilson Active holidays is more than a job, it's a lifestyle! It's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact, that every element of their holiday is being delivered by people that care.

Who Are Neilson Active Holidays?

We are proud to be one of the leading active holiday specialists and have been delivering awesome holidays for over 40 years.

Year after year our guest’s love to return to our resorts to experience the expertise of our resort teams, whether it’s for a top-notch sailing lesson from our qualified RYA instructors, a delicious cocktail freshly served by our experienced bar team or to hit the slopes with one of our Neilson Mountain Experts.

Bring your passion to our team!

You'll need to be a strong, natural communicator who is able to build rapport with ease and interact confidently with both our guests and other staff members alike.

Neilson Active Holidays is bursting at the seams with opportunities to fine tune your talents and the experiences that you will take away from working anywhere within our programme will stand you in great stead for the future.

In addition to all of this, you'll be able to master some amazing activity sports along the way!

Who are we looking for?

  • Those with a great sense of humour!
  • Likeable, charismatic, individuals with bags of character and contagious enthusiasm!
  • Those who can demonstrate the desire to get involved, enhance their skills and share their expertise!
  • Genuine personalities, those that are kind, friendly and helpful in their nature!
  • People who can bring a bit of individual magic to our award-winning team!
  • Grafters that are not scared of hard work, they strive to be the best and can have lots of fun whilst they do it!
  • Those with a great work ethic and the right attitude!
  • Problem solvers that are responsible, punctual and have the ability to use their common sense!
  • Well mannered and positive in their outlook on life!

Training, Development And Career Progression

We want to develop our staff, provide opportunities to learn new skills and give you the chance to follow in the footsteps of many senior Neilson managers who have worked through the ranks with great success.

We have former chalet hosts are now in charge of the largest hotels in our programme and former windsurfing instructors who are now the operational/commercial masterminds behind the development of our biggest products.

If you are happy to put in the hard work and thrive under pressure, we can offer you a challenging and very rewarding career.

The Neilson team are the backbone of the business and we want to be a great company to work for. We listen to what our team have to say and constantly strive to make everything the best it can be. We will ensure that you're properly trained in all aspects of your role in order to meet the expectations of our guests and satisfy all legal requirements.

The Recruitment Process

Working for Neilson is more than a job, it's a lifestyle. It's all about sharing your passion for the activities you love and we are always looking for the best people to join our team.

If you're up for the challenge, we'd love to hear from you, so kick-start your adventure and complete an online application today.

Give yourself the best chance and be sure to complete every section thoroughly so that we can get a feel for who you are and what you are all about.

If your application passes the initial criteria, you will be placed on a list of potential candidates, however, this does not guarantee an interview at this stage.

The team will then take a closer look at the information you have provided to see if you could be a good fit for the business and for the role to which you have applied.

IMPORTANT NOTE: If you are unable to apply for a specific position through our online application form then this role is not currently available!


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East Sussex
United Kingdom
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