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Assistant Manager - GAME - Gateshead

Gateshead, Tyne and Wear
Closing date
16 Jun 2022
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Assistant Manager - GAME - Gateshead

Company Description

As a Fraser's Group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Store/Concession Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store/Concession Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store/Concession Managers absence.

Job Description

Key Result Areas and Competencies:
1. Operations:
Assist with all Store/Concession operations and deliver to expectation on all KPI's
Support with the planning of workload to ensure a productive and efficient team
Make confident decisions, and delegate to the team effectively
Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
Assist with training and coaching the team to best practice
Use business communication tools to monitor completion of tasks and meet deadlines
2. Controls:
Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
Support with planning store schedules in line with store trading patterns and business expectation
Assist with compliance for processing of payroll issues and problem-solve effectively
Support with store daily structure to ensure the store meets compliance, customer service and security standards
Be accountable for controlling wages and the store in the absence of the Store/Concession Manager
3. Sales
Understand business and customer expectation and motivate the team to deliver an excellent customer experience
Understand product features and benefits and assist with training the team to maximise sales opportunity
Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness
Use reports to analyse and support with commerciality of key products to impact sales and profitability
Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

4. Development
Assist with identifying internal talent and support performance management processes to drive exceptional performance
Support with identifying performance issues and escalate professionally to the Store/Concession Manager
Be self-driven in own personal development take on developmental feedback constructively
Understand and promote Frasers Group core values and coach the team to engage with these values
Encourage feedback from team and be a point of contact between the team and Store Manager
5. Leadership and Management
Inspire the team and act as a role model
Support with coaching and motivating the team to achieve success
Take responsibility of key areas to assist the Store/Concession Manager and be accountable for any outcomes
Develop relationships with the store team and ensure everyone is working to the same goals
Work with your Store/Concession Manager and contribute to the success of the store as a whole


Key Behaviours:
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
Own it and back yourself
Takes responsibility for results and constantly strives to deliver above expectation
Is fearless in the face of adversity and owns their decisions
Think without limits and take the team with you
Continuously pushes own performance and inspires their team to never settle for average
Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so
Champion others achievements and celebrates success
Don't hesitate and act with purpose
Acts decisively to give clear direction to their teams, aligning with our purpose, vision, and values at all times
Brings an appetite for a challenge even if it means making and learning from mistakes
Supervisory or Management experience working in a fast paced, high volume retail environment
Ability to positively impact results in sales, payroll and stock loss
Proven record of developing talented individuals
Must be able to work well under pressure and to strict deadlines
Committed to supporting the Store/Concession manager to achieve the highest store standards and customer service experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

This role is for 10 hours per week 


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