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Service Delivery Executive - Hemel Hempstead, Hertfordshire

Bourne Leisure
Hemel Hempstead, Hertfordshire
Closing date
16 Jun 2022
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Service Delivery Executive - Hemel Hempstead, Hertfordshire

Do you want to join a growing company and enjoy a fantastic career working alongside a great team who strive to deliver an incredible guest experience? Well you're in luck! 

Here at Warner Leisure Hotels, we are currently looking for a Service Delivery Executive to join our wonderful Digital Team.

Purpose of the role:

As part of the Warner Service Delivery Team, you will work closely with service partners and suppliers to streamline support processes and monitor service levels, address gaps in support, and ensure appropriate support contracts are in place and regularly reviewed. You will support with ensuring the technology is delivered consistently across the Warner estate and into new acquisitions. 

Role responsibilities:

Carry out occasional site visits to better understand where teams experience persistent technology issues, and the impact on their ability to deliver our guest experience. Make recommendations as to how they can be improved

Demonstrate a commitment to delivering a superior technology experience to our teams

Support the service delivery team, and the wider technology team, by carrying out any other duties as requested

Support sites teams with resolving operational issues including door locks, phone lines, AP connectivity and PDQs

Escalate support issues with the relevant technical teams to ensure swift resolution so our site teams are equipped with the tools they need to deliver the optimal guest experience 

Communicate service outages and technology-related incidents, and support with reviewing root cause and resolution with service partners and suppliers

Gain a sufficient understanding of the systems used by Warner team to help deliver improved service levels

Identify and report on trends in service outages, technology incidents and requests in service partner and supplier helpdesk tickets, reduce open tickets no longer required, and work with Senior Service Delivery Exec to propose and implement process improvements

Responsible for asset management; collating and maintaining Warner technology assets, highlighting where efficiencies and cost savings can be achieved (e.g., printer project)

Provide general support to technology related project plans helping to ensure they are delivered on time and on budget

Support with technology requirements for general refurb projects and system rollouts, such as door locks, CCTV, BMS etc.

Role requirements:

Solid organisation and time management skills
Able to manage multiple priorities and adapt quickly to changing requirements
Be proactive in gaining a broad, high-level, understanding of a wide variety of systems and processes
Willing to travel around the UK to attend occasional site visits
Able to be flexible and proactive

Experienced in using Microsoft Excel
Experience working in a fast-paced environment
Be able to make decisions confidently
Willingness to challenge if standards aren't meeting required levels

The benefits of working with us:

Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets

20% team member discount across Warner Leisure Hotels, Butlin's and Haven holidays for you, your family and  friends

Reward and recognition schemes including long service

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

Government pension scheme and optional salary sacrifice scheme

Our online discount scheme (MyBourneHub) with loads of great deals

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

To take the next step in building the career you've always dreamed of...apply now!

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