Visitor Operations & Experience Manager - Plymouth

Summary

Heading up our Visitor Operations across Saltram and a small satellite countryside property called Plymbridge, you'll be leading visitor facing teams to ensure everyone is welcome and that our audiences feel that there is something for them.  Saltram is situated just 4 miles outside of Plymouth and is a place loved by locals, welcoming approximately 1 million visits a year.   We have a clear vision to ensure that Saltram is a place for Plymouth, that it enhances nature and becomes a world class cultural resource. 
This is an outstanding opportunity for an experienced visitor operations professional to make a real difference for nature and people. You'll inspire and lead staff and volunteers to provide great visitor experiences at our busy site.  You'll play a key role in our leadership team working with colleagues looking after the countryside, our built heritage and facilities and public engagement. You'll also be part of a broader Visitor Experience professional network working across the South West. 


What it's like to work here

No two days are the same at Saltram. You may be out in the parkland working on ways to better engage our local audiences with nature, planning how we balance access and conservation during our busiest programme of the year at Christmas, or being part of the team developing the future of Saltram for the benefit of the nation. It is a varied and diverse role with lots of opportunity to develop yourself and your team.

We know from a wealth of audience insights that the public love and have a lot of pride in Saltram, so you'll be surrounded by passionate people who look after our special places and by those who want to support our work. You'll be joining a great team which is growing and keen to provide the best experiences for our visitors.. Like many, we are still rebuilding after Covid and are restarting some of our operations. You'll be part of a wider community within the National Trust and partners helping us build new and better experiences for all of our visitors.

For more information about our property please visit www.nationaltrust.org.uk/saltram

What you'll be doing


You'll be a visible leader and manager of operational team making sure that our operations and experiences are the best that they can be to deliver a world class experience for all our visitors. You'll be experienced in visitor management, ideally at a busy site, and always looking for ways to improve to ensure high standards of presentation and safety. You'll be the portfolio lead for visitor income, audience led programming, marketing, face to face fundraising operations and site commercial opportunities as they arise.
You'll also play a key role in the property leadership team looking forward to help shape the future direction of our place at the same time as driving strong operational performance; and playing an active role in some of our major projects, as well as managing budgets and ensuing we meet all our compliance tasks. 
If you're an experienced leader and manager, love working in a busy environment, and working with others whilst having fun and loving what you do - then perhaps this is just the role for you!


Who we're looking for

We would love to hear from people with the following skills/experience:

• A dynamic, pragmatic, and energetic leader with a proven track-record in visitor operations.
• A person with clear examples of where they’ve used audience insights to build a successful visitor experience programme. 
• An experienced and effective line manager, who is great at supporting, coaching, and mentoring their team whilst expecting high standards of performance.
• Someone who is well-organised, able to balance competing priorities and demands.
• A person adept at managing the operation i.e. budgets, rotas, and planning.
• A confident and calm presence, able to bring people together to create a united team across the property.
• A person able to engage with external stakeholders and develop partnerships with ease and confidence.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.