Contact Centre Team Leader - Central Membership - Hatfield (head office)

Are you someone who has a passion for providing excellent customer service and enjoys working within a fast paced and challenging environment?

It is fair to say we are feeling pretty chuffed here at David Lloyd Clubs.  Not only are we thrilled to have been ranked for several years in the ‘Sunday Times 25 Best Big Companies To Work For', but we are also enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe.

We are looking for a strong Team Leader to join our Central Membership Team. This role will support the Central Membership Manager in leading and developing the Central Membership Team of approximately 20 team members to ensure we provide our members the best service possible.

So, what do you get from us?

As part of our membership team, you will enjoy a great range of benefits including:

Full club membership for you and another family member / friend.

50% off unlimited food and drinks 

Discounts on a range of our products

Multiple opportunities for advancement and progression 

Wage stream App allowing you to be paid on demand 

What do we need from you?

Experience in managing a team within a call centre environment (essential)

You will have strong organisation skills and excellent time management.

A good knowledge of Excel and Microsoft Packages

Have strong engagement, good communication and active listening skills. 

Possess Resilience, Dynamism and be results driven. 

Have a passion for leading and developing teams whilst developing yourself 

A keen eye and interest in analysing performance

Be a great team player and happy to share knowledge and best practice. 

So, if you have a passion for Health and Fitness, enjoy working as part of a team and have a naturally competitive nature, we would love to hear from you!