Event Service Manager - London

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as an Events Service Manager in our Events Operations Department! 

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a 'Sunday Times Top 100 Best Companies to Work For', you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5–star hotel as a Events Service Manager in our Events Operations Department, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties 
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus -200 per referral
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

In your role as an Events Service Manager, relying on your past experience in a similar role within a 4-5* high volume hotel, you will be focused on creating memorable events by ensuring that our Events Operations team provides the highest standards of service and continuously motivating and training the team. Our vision of ‘we always care’ underpins all of our colleague and guest interactions and, you will naturally demonstrate this in your role model behaviours and your ability to ‘walk the talk’.

Reporting to the Events Operations Manager, your relationships with peers such as other Events Service Managers and Head Chef are key to your success and it’s essential to be able to communicate effectively across all levels of the business and those around you.

Being solution focused will ensure your success within the position. There is always something new and fun happening making this a fulfilling place to be!

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! #JoinOurHappiness

All applicants must be legally eligible to work in the UK.