Skip to main content

This job has expired

Beauty Account Manager - Liverpool

Employer
Flannels
Location
Liverpool, Merseyside
Salary
Competitive
Closing date
7 Jun 2022
Beauty Account Manager - Liverpool

Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established

international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offer a luxury lifestyle that is as traditional as it is modern.

Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent

 


Job Description

As Account Manager for a truly outstanding luxury cosmetic brand that knows no boundaries, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations.

 

  • You will possess a real passion for beauty and for delivering a world class client experience.
  • Provide expert application of our products from everyday looks to special events
  • With training provided, we expect you to maintain specialised product knowledge and reinforce the application techniques with your team
  • Accountable for achieving sales goals
  • Analyse sales and create strategies with management to consistently meet and exceed goals
  • An expert in cosmetics, you will share your knowledge to provide our customers with exceptional and personalised service
  • Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling 
  • Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors 
  • Own the planning and delivery of in-store events
  • Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level
  •  Ability to build a clientele and model excellent customer service
  • Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Qualifications

  • Experienced Makeup Artist with a minimum of 2 years' experience
  • Ability to perform makeup applications that align with the brand service menu
  • Confidently connects artistry and education to sales
  • Social/digital portfolio of work with significant following preferred
  • Comprehensive knowledge of current beauty trends and latest products
  • A great communicator. You will be able to positively engage with all customers with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in brand training
  • Known to be a sales and service expert. You'll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate 
  • Assist clients with product knowledge, makeup applications, and purchases with the brand and throughout the store
  • Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
  • A confident coach, and self-driven to upskill and learn. Work with management, trainers and brand artists to learn brand expertise and develop personal artistry skills
  • An example of our values, a trusted and respected colleague
  • Able to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount


Additional Information

Think without limits and take the team with you
You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it's the best option for the business.


Own it and back it
You will take pride in what you do with confidence, but not overconfidence. It's important you take ownership of your decisions, stand by your convictions and reason with contradiction.


Not hesitate and act with purpose
You will ask for forgiveness - not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
Be commercial and customer-focused.


You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert