Hostel Manager - Ambleside, Cumbria

YHA Grasmere

42.5 hours 

£30,680-£33,000
 

A rare opportunity has arisen to join the management team in our Northwest and Lake District region as Hostel Manager of YHA Grasmere.  Situated in the heart of the Lake District National Park, this beautiful village was once described by poets William and Dorothy Wordsworth who lived in Grasmere for 14 years as "the loveliest spot that man hath ever found”.

YHA Grasmere is a busy hostel in our Lake District portfolio, often bustling with hikers, climbers, history buffs, nature lovers, poets and artists alike. The amazing 80 bed converted Victorian mansion with spectacular views of the Rothay Valley and surrounding fells has extensive grounds often occupied by school and youth groups. The hostel is split into 2 buildings with the main house having 52 beds and the annex building 28 beds which is accessed via beautiful stone steps.  Our site at Grasmere can accommodate camping for up to 12 tents located on the front lawn of the hostel and has a small offering of alternative accommodation through the summer months: 2 x 4 bed Tipis and 1 land pod.

Are you looking for a new challenge in this beautiful part of the Lake District? We’d love to hear from you. Whether an outdoor enthusiast or not this is a fabulous opportunity to work in a location with breath-taking mountainous views. 

YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. And you’ll have plenty of time to make the most of these amazing places in your spare time. Whether you’re an urban explorer, countryside rambler or a seasoned surfer, there’s a YHA for you.

As a YHA employee you’ll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.

Hostel Manager skills and experience:

Our hostel managers are responsible for the line management of the teams within their own hostels, along with occasional volunteers as well as for managing the operational budget and safeguarding of all guests.

To do this and work to YHA’s standards, we are looking for candidates who have:

• Proven experience of working within the hospitality industry
• Knowledge and understanding of the requirements for effective safeguarding of vulnerable guests
• Excellent customer service skills, including experience of handling difficult situations
• Proven ability of managing varying pressure, including peaks in workload demands
• Experience of cash handling
• Experience of managing a budget (desirable)

Hostel Manager role responsibilities:

You’ll be responsible for the day-to-day operational management of YHA XXXXX and the customer experience.

You’ll have responsibility for the achievement of targets across all aspects of your hostel’s operation, including food and beverage and will be accountable for maximising revenue whilst, at the same time, controlling expenditure.  

You will have management responsibility for a team of employees and occasional volunteers. 

You’ll also contribute to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

We are YHA.

A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity and inclusion in all aspects of our work.

Our people share a common purpose: to improve health, wellbeing and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

*We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties.

We welcome candidates with lived experiences** that are willing to share, that can inform/shape our approach, and help to reach those facing a range of personal or professional challenges.

**Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.

Please note in order to apply for a vacancy with YHA we require an up-to-date CV and a completed application form. 

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager
Keywords: General Manager, Hospitality Manager