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Aftersales Team Member - London

Employer
Sofa.com
Location
London, Greater London
Salary
Competitive
Closing date
9 Jun 2022
Aftersales Team Member - London

Company Description

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that's exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers - we can be sure we're giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.


Job Description

We are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service to join our aftersales and customer service team working in our Chelsea offices.

As a member of our aftersales team, your focus will be to provide excellent after-care to customers who have purchased from us. You will have experience in customers service dealing with large ticket items, preferably in an after service position. You will be confident in dealing with customers in an efficient and courteous manner, ensuring their queries are acknowledged and dealt with effectively.

You will be a brand ambassador, always representing sofa.com at the highest level.

Main Duties & Responsibilities:

Answering customer queries regarding their orders ensuring they are informed of timelines and that you are managing expectations

An in depth understanding of the importance of customer care, ensuring the customers experience is stress free. Being proactive when addressing issues so they continue to feel valued and their overall experience is a positive one

Stay up-to-date with existing and new products within the business

Keeping customer records up to date to reflect any customer communication history so it's clear and easily accessible for other customer services team members

Liaise with Retail Operations, Manufacturing and Logistic Teams to ensure best customer service and joined up customers experience

Office admin tasks as and when required (arranging couriers, filing, record keeping, forwarding communication, etc.)


Qualifications

Excellent communication skills and ability to tailor approach to each individual

Experience in a customer service role, preferably in after sales

Have a positive 'can do' and proactive attitude

Be fluent in English and have an excellent standard of written and spoken communication

Be enthusiastic and dedicated to providing excellent customer service

Have strong organisational skills and the ability to prioritise tasks

Work well on your own and as a part of a team

Experience working with customer ticketing platform

Be fully computer literate with experience using Office software

We are recruiting for full-time shift based roles with Saturday and Sunday availability being essential.



Additional Information

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career.

If you think you fit the bill, then we would love to have you join our team. Please apply with a covering letter explaining why you are the perfect fit and a copy of your CV.

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