Contact Centre Advisor

We are looking for Contact Centre Advisors to join our fantastic team at Haven for the Summer! 

9.40 - 10.40ph

Hybrid Working - We offer a hybrid way of working where you can split your time working from home or in our office based in Hemel Hempstead. 

Your working hours: 
Full Time annualised hours - Flexibility is very important as our operating hours are Monday to Friday 9am-7pm, Saturdays and Sundays 9am -6pm. 

How do we look after our people: 
Competitive pay & bonus opportunity
20% staff discount for all of your family & friends in Haven, Butlins & Warner Hotels breaks
Company events such as Christmas parties and team days
Onsite parking and subsidised cafe
Fully funded qualification development opportunities from Level 2 to Masters Degree
Fantastic discounts on purchases from most major retailors via our app
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Opportunity to purchase extra holiday
Instant Recognition schemes with great rewards
Long Service awards

We are looking for Contact Centre Advisors on a full-time basis to join our fantastic team at Haven. 
As a Contact Centre Advisor, you will be joining one great team, proudly and consistently providing an individual, tailor made guest experience.  We are looking for motivated individuals who can demonstrate great listening skills and help our guests to choose the holiday that's perfect for them.


Your Opportunity:
Work as part of a multi skilled sales & customer services team you will support our guests with the booking of their break, promoting upgrades, answering questions and taking payments.
Demonstrate a thorough knowledge of all aspects of Haven's operation and have a detailed knowledge of the Haven Holidays product
Support other areas of the business or tasks as required
 

What we'd like you to bring:
*Previous customer service/call centre/contact centre experience is preferred however, not essential. 
*Good listening skills, understanding our guest's requirements 
*Confident in making decision that support our guests and our business 
*Be patient and have a problem-solving attitude
*Webchat experience would be beneficial

About us
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we're a real breath of fresh air and we're passionate about giving them a great time with memories that last a lifetime. www.havencareers.co.uk