Administration Assistant – Outpatient Bookings 

We have a fantastic opportunity to join our growing Outpatient Bookings Team as an Administration Assistant at Buckshaw Hospital. ???????

The role

As an Administration Assistant you will be responsible for supporting all booking enquiries, converting them to appointments for initial consultations and admissions. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale. 

This role may involve agile working: providing you with the ability to work at home and within our offices at Rivers Hospital. 

Duties will include but are not limited to:
•    Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
•    Provide detailed information to patient enquiries delivering excellent customer service
•    Develop and maintain good working relationships with all internal departments within Rivers Hospital.
•    Maintain clinics and associated admin
•    Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted 
•    Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry 
•    Liaise with GP Practices regarding referrals 

What you’ll bring with you
•    A strong desire to provide high levels of customer service 
•    An ability to work under pressure with set deadlines to process booking appointments 
•    Enthusiastic and empathetic character promoting positive attitude at work    
•    Confident communication skills on all levels, via telephone, email and in person
•    Demonstrate strong time management and organisation administration skills  

Benefits
•    Contributory pension scheme
•    Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
•    25 days’ annual leave plus 8 day’s Bank Holiday 
•    Private Healthcare and Life Assurance
•    Free onsite parking and a subsidised staff restaurant
•    Access to our employee Ramsay Discount Programme
•    Wellbeing centre and access to 24/7 employee assistance line
•    Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums???????

About us: 
Ramsay Health Care UK has a brand new state-of-the-art day surgery & diagnostic facility at Matrix Park, Buckshaw Village in Chorley which provides services for NHS, insured and self pay patients within the local community and further afield. The new facility is an extension of services offered by Fulwood Hall Hospital and Euxton Hall Hospital, which are part of the Ramsay Health Care Group and are located close to the new hospital
The new day surgery hospital will provide care across a range of specialities including breast, gynaecology, general surgery, orthopaedic and urology.  The new facility includes an outpatient department, a day case theatre and purpose built endoscopy and physiotherapy units.  It also provides multi-modality diagnostic services including a static MRI and CT scanner.  In addition, the facility has eighty car parking spaces and eight electric car charging stations.
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
“People caring for people” is Ramsay Health Care’s slogan and “The Ramsay Way” culture recognises that people are our most important asset and this has been key to our ongoing success. 
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.