Guest Services Coordinator - Coworth Park

Your future, our legacy Division & Department Rooms - Guest Services

Job Title Guest Services Coordinator

Contract Type Permanent

Status Full time

Our Guest Services Coordinators are the architects of our hotel! Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

Very generous Employee Introductory Scheme offeredTeam members' awards and incentives schemesContributory pension scheme entitlement from date of commencementOnline benefits & discountsLife assurance cover for all team membersUniform laundered complimentaryComplimentary meals whilst on duty at our team members' restaurantsCycle to work schemeOccupational Health, including subsidised massage treatments and health clinicsSocial events throughout the year - including our winter ball, summer party and regular pub quizzes!

What you'll do

A day in the life of our Guest Services Coordinator demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Guest Services Coordinator accomplish would be lengthy but the list below is essential to know.  

Our Guest Services Coordinator is entrusted to  provide an exceptional guest experience, by anticipating guests’ needs in an intuitive manner and ensuring a seamless service is delivered from arrival through to departure. Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of Guest Services Coordinator is to live their behaviours to continue to create our legacy. Our Guest Services Coordinator is responsible for the smooth check in and check out of the guest, and for welcoming them and ensuring they feel at home with us. Communication is what keeps our departments running perfectly. Our Guest Services Coordinator must communicate with other departments and extended hotel team in order to ensure the alignment remains.

What you'll bring

All of our employees are ambassadors of our Vision, Values and culture. Our Guest Services Coordinator do this with all they do.We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.English is the primary language used in our hotel. Our Guest Services Coordinator must feel comfortable communicating in this language.  Previous experience in a luxury 5* hotel is beneficial but not essential.Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office