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Spa Receptionist - Coworth Park

Coworth Park
Dorchester, Dorset
Closing date
19 May 2022
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Spa Receptionist - Coworth Park

Your future, our legacy Division & Department Rooms - Spa

Job Title Spa Receptionist

Contract Type Permanent

Status Full time

  • Provide a professional and courteous reservation and reception service to Spa guests.
  • Provide a consistently outstanding level of service while maximizing revenue from treatment and product sales.
  • If qualified and trained, carry out treatments on an occasional basis  as and when required.

What you'll get

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Uniform laundered complimentarily
  • Complimentary meals whilst on duty at our team members' restaurants

What you'll do

  • Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
  • Ensure positive, pleasant and supportive working relationship between Spa staff.
  • Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
  • Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations and 24 hour reminders.
  • Ensure that every guest is advised of our cancellation policy at the time of booking.
  • Carry out show rounds of the Spa, explaining the facilities and services.
  • Prepare guest bills, close to room accounts, credit card accounts or cash.
  • Carry out administration tasks, prepare reports, etc.
  • Take gift voucher requests, process in SpaSoft, and prepare vouchers.
  • Open spa reception in the morning and close down at night, following procedures and check lists.
  • Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
  • Handle membership enquiries, provide information, carry out show rounds for potential members.
  • Prepare therapists’ work schedules, be responsible for ensuring that therapists are aware of all changes to their schedule
  • When fully booked endeavor to rearrange shifts or call in additional resources to accommodate treatment requests.
  • Assist with stocktaking when required.
  • Take direction and instruction regarding day to day operation and project work from Spa management and Senior Receptionist.
  • Give direction and instruction to Therapists and Spa Attendants to ensure the smooth running of the Spa and guest satisfaction.
  • If job holder is a qualified therapist, to carry out treatments occasionally as required.
  • To assist in keeping all areas of the Spa clean, tidy and perfectly presented and specifically the ladies changing room when there is not a female spa attendant on duty.

What you'll bring

  • Experience within a spa, salon or hotel reception would be an advantage
  • Experience of cash handling
  • Ideally experience within a five star environment
  • Excellent use of Microsoft Office and previous experience of a Spa computer system
  • Excellent social and verbal communication skills
  • Customer service experience
  • Ability to multi task
  • Staying calm and composed at all times.

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