Spa Receptionist - Coworth Park

Your future, our legacy Division & Department Rooms - Spa

Job Title Spa Receptionist

Contract Type Permanent

Status Full time

• Provide a professional and courteous reservation and reception service to Spa guests.
• Provide a consistently outstanding level of service while maximizing revenue from treatment and product sales.
• If qualified and trained, carry out treatments on an occasional basis  as and when required.

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Uniform laundered complimentarily
• Complimentary meals whilst on duty at our team members' restaurants

What you'll do

• Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
• Ensure positive, pleasant and supportive working relationship between Spa staff.
• Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
• Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations and 24 hour reminders.
• Ensure that every guest is advised of our cancellation policy at the time of booking.
• Carry out show rounds of the Spa, explaining the facilities and services.
• Prepare guest bills, close to room accounts, credit card accounts or cash.
• Carry out administration tasks, prepare reports, etc.
• Take gift voucher requests, process in SpaSoft, and prepare vouchers.
• Open spa reception in the morning and close down at night, following procedures and check lists.
• Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
• Handle membership enquiries, provide information, carry out show rounds for potential members.
• Prepare therapists’ work schedules, be responsible for ensuring that therapists are aware of all changes to their schedule
• When fully booked endeavor to rearrange shifts or call in additional resources to accommodate treatment requests.
• Assist with stocktaking when required.
• Take direction and instruction regarding day to day operation and project work from Spa management and Senior Receptionist.
• Give direction and instruction to Therapists and Spa Attendants to ensure the smooth running of the Spa and guest satisfaction.
• If job holder is a qualified therapist, to carry out treatments occasionally as required.
• To assist in keeping all areas of the Spa clean, tidy and perfectly presented and specifically the ladies changing room when there is not a female spa attendant on duty.

What you'll bring

• Experience within a spa, salon or hotel reception would be an advantage
• Experience of cash handling
• Ideally experience within a five star environment
• Excellent use of Microsoft Office and previous experience of a Spa computer system
• Excellent social and verbal communication skills
• Customer service experience
• Ability to multi task
• Staying calm and composed at all times.