Senior Duty Manager - Reading, Berkshire
We are Places Leisure, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.
How do we do all this? By surrounding ourselves with can-do people, target achieving people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage £4.5 billion of assets, deliver £87.9m in social value and teach 80,000 children to swim each week.
More about your role
You will support the Operations Manager and General Manager in achieving objectives and assisting in specific project areas.
You will assist the operations manager with the implementation of the Places Leisure Safe Manual and with maintaining a high profile ‘shop floor' presence and a high level of interaction with staff and customers.
You will be responsible for ensuring that staff are trained correctly and to the appropriate level and are delivering the expected level of service to clients at all time, you will also monitor performance of staff through meeting and performance & development appraisals.
You will oversee the day to day maintenance and cleaning within the centre and assist the Operations Manager in coordinating and overseeing the performance of the Duty Managers
For more information please download our job profile available on our website.
More about you
You will have experience in a similar role, ideally within a leisure/hospitality environment. You should also have experience of supervising teams, managing them to KPIs. You will need to evidence at interview how you have motivated teams to deliver on a consistent basis.
You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.
Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.