High Ropes Site Instructor (Over 18 only) - Chessington, Surrey
Hours: Full time & part time, fully flexible. Fixed term contract until November 2022. Working weekends and bank holidays as required.
Benefits: Hourly rate of £8.00 - £8.91, exclusive discount on our animal VIP experiences, ongoing training opportunities and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world, plus much more!
About the Role
As an instructor you will complete a number of tasks across the High Ropes business. These include; reception and admission, harness fitting and removal, safety brief of the course, assisting customers through the course and confirmation of participants competence. Alongside working with the Team Leaders to complete daily/weekly and monthly checks and covering areas on the retail/food & beverage counter ensuring daily targets are met. All of the above working areas may be rotated throughout the working day and will include other activities or tasks related to the High Ropes Course.
Along with the above it will be the responsibility of the instructor to minimise customer complaints, ensure site safety of Adventurers and staff, and carry other course/building related tasks.
Chessington World of Adventures Resort is looking for a professional, safety conscious individual, who has the ability to work without supervision. You must ensure the customer is always at the forefront of your mind. Must be an enthusiastic team player and be able to work with other colleagues in a dynamic working environment. Must like working outdoors and have a good head for heights and the ability to perform physical duties. Ideally you will have previous High Ropes experience within a similar attraction; however this is not essential, so long as you have the right attitude and a passion for creating memorable guest experiences then training can be provided.
Due to the nature of this role you need to be over the age of 18.
Ask yourself these questions:
- Do you understand the importance of delivering exceptional customer service?
- Do you like working in a fast paced environment?
- Are you able to deliver the ultimate memorable experience?
- Are you aged 18 or over and looking for a new challenge?
If this sounds like something you could do, then complete our short application (no CV needed!)
You could then be in with the chance of an invitation to one of our hiring events where you could get the job on the day!
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. These include access to our Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel, as well as 25% discount in our on-site retail shops and restaurants and 40% discount on LEGO.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.