Customer Service Assistant (18+ Weekday Availability Only) - Chessington, Surrey
Hours: Full time & part time, fully flexible. Seasonal role, working weekends and bank holidays as required.
Benefits: Hourly rate of £9.18 - £9.50, exclusive discount on our animal VIP experiences, ongoing training opportunities and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world, plus much more!
About the Role
Guest Help and Information looks after Adventurers before, during and after their visits with us. Prior to any expedition there is lots of planning required and working within the Guest Experience department you will be on hand to provide all the assistance our Adventurers need to plan their time with us. You’ll also be the main point of contact when things don’t quite go to plan.
On a daily basis you will be greeting & interacting with Adventurers, dealing with any feedback that they may have in a professional and calm manner, and investigating this further where necessary. You will also provide advice and solutions to guest enquiries, take care of any items our Adventurers may lose during their expeditions, provide height verification checks and issue Ride Access Passes. Alongside assisting our Adventurers while they’re here, you’ll play a key role in responding to enquiries and feedback received via email and post, ensuring a prompt response to all correspondence.
In this role you will take pride in giving truly memorable experiences to our guests and will have fantastic communication and organisation skills to control difficult situations with sensitivity. You will resolve any issues quickly with a sense of urgency and a determination to see a job through to its completion.
Our ideal candidate will:
- Have bags of enthusiasm & energy and like working in a fast-paced environment
- Be caring, friendly and empathetic
- Have strong verbal and written communication skills
- Understand the importance of delivery exceptional Customer Service
- Enjoy working as part of a team
If this sounds like something you could do, then complete our short application (no CV needed!)
You could then be in with the chance of an invitation to one of our hiring events where you could get the job on the day!
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. These include access to our Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel, as well as 25% discount in our on-site retail shops and restaurants and 40% discount on LEGO.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.