Glamping Team Leader - Chessington, Surrey
Hours: Full time & part time. Fixed term contract until September 2022. Working weekends and bank holidays as required.
Benefits: Hourly rate of £9.84, exclusive discount on our animal VIP experiences, ongoing training opportunities and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world, plus much more!
About the Role
As the face of our Explorer Glamping, our Glamping Operations team, are dynamic and motivated to deliver engaging & memorable guest experiences to our Adventurers. As Glamping Team Leader you will be focused on supervising and delivering the highest guest experience to our Adventurers as well as maximising additional revenue at any potential opportunity. Working as part of a team, you will ensure a flawless daily operation and will be a brand ambassador for the Chessington World of Adventures Resort and Merlin.
Chances are you will be in a similar role and looking for your next wild adventure; ideally you will have a Front of House background from Accommodation properties. You will be used to working in a team, confident enough to make informed decisions and set standards across the department. You will have high standards and will be smart and friendly in appearance. You will have a good understanding of the Chessington Resort and Merlin and be passionate about developing yourself within the business.
This role will include being Duty Manager for the site, Front of House check in and check out of the Glamping tents, keeping the cleanliness and presentation of the site to a high standard as well as creating those memorable experiences to really enhance the Britain’s Wildest Adventure culture! As a Glamping team leader, you will be responsible for the Glamping Operation on a shift basis, either 7am-3pm & 3pm-11pm. With this you will be responsible for management of the operational team on shift, as well as ensuring the operation runs smoothly with minimal impact on the staying Adventurers. You will be the escalation point for any feedback from the Adventurers and you will be empowered to do whatever is possible to make their short break memorable.
Ask yourself these questions:
- Do you understand the importance of delivering exceptional customer service?
- Do you have experience in team leadership?
- Do you like working in a fast-paced environment?
- Are you able to deliver the ultimate in memorable experiences?
- Are you truly Guest Obsessed?
Due to the nature of the role, you must be aged 18 and over.
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. These include access to our Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel, as well as 25% discount in our on-site retail shops and restaurants and 40% discount on LEGO.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.