Hotel Front Office Host - Chessington, Surrey
Hours: Full time, weekday availability needed however flexibility is required to work weekends and bank holidays as required by the business
Benefits: Hourly rate of £8.48 - £9.50, exclusive discount on our animal VIP experiences, ongoing training opportunities and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world, plus much more!
Our Hotel at Chessington World of Adventures Resort offer adventurers of all ages the opportunity to go wild. Whether it’s the whole family on a short break, wanting to come up close and personal to a Meerkat, or corporate guests watching over the savannah on a working lunch, each and every one will get the same wild and friendly welcome from our hotel team.
The Front Office team is built up of two accommodation sites, Safari Hotel and Azteca Hotel. The team roles vary from Hotel Reception, Room Requests and Night Porters.
About the Role
This role is to be the first point of contact for guests during their stay and the last point on their departure. You will assist them with any enquiries that they may have to ensure high levels of satisfaction are delivered and guarantee that they are provided with all of the relevant information they need to get the best out of their stay. You will guide guests to their rooms or tents, giving them all the relevant information, they require for their WILD Adventure.
You will meet and greet our guests as they enter the Hotel, providing them with help with their luggage should they need it and ensuring you are providing them with a unique service that is tailored to their individual requirements. You will deal with any guest problems, complaints or compliments and pass on any relevant information to the Reception Team Leader or Reception Manager. You will be able to provide guests with knowledge of room types, facilities and locations with the Resort. Finally, you will support the Front Office team with check in, check out and lobby hosting when busy.
You will have bags of enthusiasm & energy, with a passion for guest interaction and customer service. You will be able to work well in a team and will be happy to go the extra mile for our guests to ensure they have a ROAR-some stay.
If this sounds like something you could do, then complete our short application (no CV needed!)
You could then be in with the chance of an invitation to one of our hiring events where you could get the job on the day!
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. These include access to our Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel, as well as 25% discount in our on-site retail shops and restaurants and 40% discount on LEGO.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.