Job Title: Battery Swap Operative 

Location:  London, N1 9PT

Contract Type:  Full Time

Working Hours:  40 hours per week, Shift Work (8hr)

Salary: £22,984.00 per annum + excellent benefits

Serco is a FTSE 250 business with a turnover in excess of £4.5 billion. We are a leading support services business who has grown consistently and now operates over 700 contracts in over 30 countries around the world.

London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 10,000 bikes and over 700 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to South West London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

You will be the public face of Serco’s London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.  As a Battery Swap Operative your key responsibility will include being responsible the physical maintenance and battery swapping of our eBikes to ensure our customers get where they want to go.

Other responsibilities where required include:

• Supporting Cycle Hire Hubs when necessary across the scheme during morning & evening peak
• Completing mobile triage of Cycle Hire fleet across the scheme
• Collection of abandoned and damage bicycles as directed by the Control Centre
• Providing assistance to the workshop on an adhoc basis to support workshop operations.

You won’t be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles.

What do i need to do the role?

This is a role that is vital to the success of the Cycle Hire Scheme and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our On Street Maintenance Operative directly contribute to making London a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous operative.

We are dedicated to the ongoing development and career progression of our Multi-Skilled Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.

Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need. 

Please note, this position is subject to random drug and alcohol testing. 

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s live

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution