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Administration Assistant - Greenwich

London, Greater London
up to 22,648
Closing date
19 May 2022

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Job Details

Administration Assistant - Greenwich

GLL are currently looking for an administration Assistant to work 40 hours per week on a 9 month fixed term basis. The role will be based in our Learning and Development team based at our Head Office. Middlegate House, Woolwich SE London. Details of the role are set out below


Customer Experience


Engages with internal and external People to provide an excellent level of customer service

Proactive in supporting and valuing our GLL People

Communicates effectively with people, signposting them to the right activities and services to meet their needs

Responds quickly and effectively to all queries and works hard to resolve issues professionally and effectively

Respects and values the diverse nature of our People and their local communities

Thinks of ideas to improve the quality of the services delivered to our People


People Experience


Demonstrates team spirit and actively supports colleagues by delivering work of a reliable and consistently high standard

Actively listens and contributes in team meetings

Refers to appropriate colleagues for guidance and support as required

Respects and values the diverse make up of our People teams


Business Performance


Is aware of and interested in targets and business performance

Contributes to the internal L&D processes ensuring their effectiveness and accuracy

Carries out administrative tasks on our Learning Management System (LMS) including course and qualification information**,** e-learning facilitation and making bookings

Carries out administrative tasks as requested to support the Learning & Development Team

Works with the Learning & Development Manager on producing business focussed report information as needed for the business

Helping organise courses and booking venues

Financial tasks such as raising purchase orders and invoices

Monitors relevant mailboxes, answering queries and escalating complex queries

Any other duties as required by the Learning & Development Team


Personal Effectiveness and Development


Demonstrates and lives GLL People with Purpose values

Personally demonstrates equality, inclusion and diversity in their behaviours and actions

Fully participates and engages in meetings, development programmes and on going assessment of performance

Develops skills through shared learning and peer learning community

Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan

Keeps abreast of trends and developments within the leisure, health and fitness industry

Ensures continuous society membership and professional body association (if applicable)




Acts in accordance with, and actively promotes all GLL policies and standards

Undertakes any other duties commensurate with the post's level of responsibility or required particularly as a result of events outside of GLL's business control (pandemics etc)

Works flexibly in line with the needs of the business at peak flow times including evenings and weekends if required


Key working relationships


Works alongside different people in a variety of areas within the business. This includes HR Advisors, People Business Partners, Payroll and Pensions staff and L&D colleagues as well as the partnerships within the organisation.

Actively builds good working relationships with all GLL colleagues


People with Purpose


As a charitable social enterprise, we are different. Our purpose is to improve the physical, mental and social well being of local communities. We want people with purpose who are aligned to our values:


Better Service - Inclusive

Better People - Empowering

Better Communities - Giving back

Better Business - Purpose over profits


Benefits Include:-

Pension Scheme

Discounted Gym membership

Training & development


If this sounds like you please apply now


GLL is an equal Opportunities Employer 


GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

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