Activities & Leisure Supervisor - Berwick-upon-Tweed, Northumberland
We are currently looking for amazing team members who can effectively lead a shift in Activities and Leisure department, deputising for the Team Manager in their absence, giving our guests a great time, with memories that last a lifetime.
Ensuring all daily tasks relating activities, Team Processes, and Safe & Secure compliance, are carried out to the required standards. This opportunity will be rewarded financially each time you step up, whilst being able to focus on personal development to help you build your career of a lifetime with us.
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team on shift to ensure all areas of responsibility are covered, guiding junior team members when needed and escalating issues to Team Managers when required. Supports team through 90-day induction including completion of basic departmental training.
Takes ownership of the shift service delivery ensuring all team are guest obsessed.
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback inputs into resolution plans as part of the departmental team.
Monitors on-shift service and tasks, arranging appropriate resource when needed.
Achieves and exceeds shift targets and key performance indicators.
Ensures all team on shift have the required skills and training required for their role.
Highlights team members with potential to develop to the Team Manager to support ongoing talent development.
Complete relevant daily administrative tasks including accurate hours worked recording, safety compliance checks and legislative compliance checks.
Manage all daily Stock Processes, Cash Procedures and Cost Control in the department maximising profit and minimise loss.
Should hold a First Aid at Work / RLSS NPLQ qualification.
The Benefits of working with us:
Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don't live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.
Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.