Customer Verification Analyst - Sheffield

Employer
The Rank Group plc
Location
Sheffield, South Yorkshire
Salary
Competitive
Closing date
10 Jun 2022
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Customer Verification Analyst - Sheffield

Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you're not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.

The position advertised sits in Rank Interactive, a leading international digital gaming company, underpinned by superior talent and technology.

We operate a multi-branded strategy, using a combination of proprietary and licensed software to provide online bingo and slot gaming and a social gaming mobile application. Every day, millions of people worldwide enjoy our products on their mobiles, tablets and desktops.

We bring people and entertainment together, delivering stimulating and entertaining experiences through diverse digital channels from our offices in Gibraltar, London, Maidenhead, Mauritius, Sheffield, South Africa and Israel. With a team of over 400 worldwide we empower our colleagues to work at the peak of their strengths and passions by providing innovative and collaborative working environments that attract, retain and engages high performing talent.

We are evolving as a business and are some exciting new brands and concepts to our and digital offering. By joining our fantastic finance team, you'll instantly be part of a high-performing and inclusive culture.


Job Description

As a Customer Verifications Analyst, you'll use various techniques (both open source & direct customer interactions), create rounded view of individual customer's activity and background to support regular review of business relationships.

You will be responsible for ensuring that high value digital customers are investigated and managed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.

Duties & Responsibilities:

  • Support the Customer Verifications Manager in matters relating to safer gambling, verification checks and anti-money laundering
  • Using various techniques (both open source & direct customer interactions), to analyse individual customers activity and background to support regular management review of business relationships
  • Identify customers whose play/activity may give rise to concern that they have problem gambling issues
  • Identify customers who maybe playing with illicit funds or engaged in money laundering
  • Use data and information to support identification of customers that maybe of concern
  • Analyse 'at risk' customers to ascertain their source of funding - extending to both digital and retail spend where appropriate
  • Liaise and consult with the Customer Verifications Manager regarding individual cases and higher risk customers
  • Make recommendations to the Customer Verifications Manager regarding account management for 'at risk' customers
  • Consult and liaise with colleagues to ensure best practice across the team and with customers
  • Collaborate with digital and retail stakeholders and VIP team as required for high value or cross-channel customers
  • Prepare and produce high quality reports and documentation as needed for the Customer Verifications Manager and stakeholders
  • Keep up to date with relevant legislation and requirements within the gambling industry

Qualifications

  • Investigative experience preferable
  • Able to deliver high quality customer service
  • Able to assess and present risk assessments
  • Experience of managing and looking after high-end clientele
  • Understanding of the gaming industry is desirable
  • Awareness of legislation including the Gambling Act 2005, Money Laundering Regulations 2007
  • Proficiency with Microsoft Office Suite
  • Additional language skills desirable


Additional Information

To find out more information, follow us over on LinkedIn!

Rank Group & Rank Interactive

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