Reservations Agent - Bruton, Somerset

Employer
The Newt in Somerset
Location
Bruton, Somerset
Salary
Up to £20,800 per annum + Tronc & Fantastic Benefits
Closing date
9 Jun 2022
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Reservations Agent - Bruton, Somerset

Weekend Hours Required

The Newt in Somerset

The Newt in Somerset is a new and unique destination already attracting a recognition at the highest level. Our 300-year-old estate complete with woodland, lush gardens and breath-taking views welcomes guests from all over the world. Our hotel is a home from home where our team deliver outstanding service in informal surroundings. Gardens, orchards, and treetop walkways inspire whilst roaring fires and our wellbeing spa offer tranquillity.

Food is a passion across the estate, whether hotel or our restaurants or farm shop. Much is sourced from the estate and trusted local suppliers. 

Department Description

Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.

Position Summary

This is a role for a self-motivated, confident and personable individual with high attention to detail. The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.

Key Responsibilities:

 

 

 

  • Answer incoming calls with a smile
  • Proactively assist guest’s with enquiries
  • Respond to incoming emails pre-empting any further enquires guests may have
  • Successfully convert new enquiries
  • Manage guest expectations
  • Accurately record reservations
  • Payment handling over the phone and via online systems
  • Enforce company parameters & cancellation policies
  • Ensure data is stored securely
  • Assist colleagues & other departments where required

Skills and Experience

  • Customer service experience essential
  • Experience in the hospitality industry preferred
  • Personable and clear telephone manner
  • Written communication skills
  • Attention to detail
  • Time management and the ability to effectively prioritise workload
  • Self-motivated with initiative and genuine interest in guest satisfaction
  • Problem solving skills and innovative thinking
  • Teamworking skills and enjoying working in a team environment
  • Microsoft office and basic computer skills
  • Willingness to learn and work with a variety of systems

Benefits: Excellent Benefits package available from day one including:

  • Exceptional working environment, fresh estate grown meal provided each day
  • 15% discount on online shop and free delivery
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Discounted hotel stays for staff
  • Family pass to access the estate when accompanied by you
  • Family Events 3 times per year
  • Access to internal/external training qualifications and programmes
  • Cross Training and career development opportunities

 

 

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